On-Call Concierge, Hope Lodge - (Evening /Overnight)

The American Cancer Society (ACS) is a nationwide voluntary health organization dedicated to eliminating cancer through research, education, advocacy, and service. With more than 1.3 million volunteers and a robust team of employees, ACS is at the forefront of cancer research, patient support, and community health outreach. The organization is deeply committed to serving diverse communities, recognizing that cancer affects people from all backgrounds. Their inclusive culture values the unique talents and experiences of each individual, fostering a workplace where diversity, equity, and inclusion are key pillars. Among the many impactful roles available at ACS, the On-Call Concierge position at Hope Lodge in Salt Lake City, UT, stands out as a vital part of their mission to support cancer patients and their families. Hope Lodge facilities provide a home away from home for patients undergoing treatment and their caregivers. The On-Call Concierge serves as the frontline ambassador, ensuring guests experience exceptional hospitality and care throughout their stay. This is a part-time role, typically offering less than 20 hours per week, primarily during evening and overnight shifts. The position pays $18.59 per hour and is not benefits eligible. Despite the limited hours, the role is crucial in maintaining a welcoming, safe, and supportive environment for guests. The Concierge manages front desk operations, arranges transportation, provides administrative assistance, and ensures safety and security. Exceptional communication skills, empathy, and the ability to multitask are essential to thrive in this dynamic role. The On-Call Concierge is responsible for greeting guests warmly, assisting with check-in and check-out, handling inquiries, and offering information about the amenities and local area. They coordinate guest transportation to appointments, ensuring safety and punctuality, while maintaining the cleanliness of transport vehicles. Administrative duties include managing communications, maintaining guest records, and processing reservations. They also play a key role in upholding safety protocols and responding to any emergencies or incidents. The American Cancer Society seeks individuals who have a high school diploma or equivalent, with hospitality or customer service experience preferred. Candidates should have strong organizational skills, proficiency in computer applications and multi-line phone systems, and the flexibility to work variable hours including evenings and weekends. The role requires physical stamina for extended periods of standing or walking and occasionally lifting or moving luggage. Working at ACS provides employees with meaningful opportunities to impact the lives of cancer patients while developing valuable skills in a supportive, collaborative environment. Although this part-time position does not include benefits, ACS offers extensive programs for its full-time staff, including paid time off, medical and dental benefits, retirement plans, wellness initiatives, and professional development. For more information about employee benefits, prospective candidates can visit the ACS careers site. This position is perfect for individuals who possess strong customer service skills, a compassionate nature, and a commitment to helping others during challenging times. The On-Call Concierge helps create a positive, welcoming atmosphere that significantly improves the experience for cancer patients and their loved ones at Hope Lodge.

• High school diploma or equivalent
• Previous experience in hospitality or customer service preferred
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively
• Proficiency with computers and multi-line phone systems
• Availability to work flexible hours including evenings, weekends, and holidays
• Physical stamina for standing and walking for extended periods
• Ability to lift and move luggage or packages as needed