Scheduler (Surgical Associates) FT, WR - Quick Hire!

Emory Healthcare is a renowned healthcare institution dedicated to providing high-quality medical services and patient care. Known for its commitment to excellence, research, and compassionate treatment, Emory Healthcare operates a vast network of hospitals, clinics, and specialty care centers throughout the United States. The organization fosters an inclusive work environment, promotes continuous professional development, and upholds the highest standards in medical ethics and patient safety. Emory Healthcare is an equal opportunity employer, ensuring fair hiring practices regardless of race, religion, sex, or disability, and extends support for accommodations to individuals with disabilities upon request. With a strong reputation in the healthcare industry, Emory Healthcare offers a dynamic and supportive environment for staff to thrive and contribute to meaningful patient outcomes. The role of Surgery Scheduler at Emory Healthcare specifically supports Houston Surgical Associates by managing the scheduling and coordination of surgical procedures and related patient care. This full-time position operates on a day shift, typically consisting of 8 hours per day and 40 hours weekly, focused on streamlining the surgical scheduling process while maintaining accurate and timely communication with patients, physicians, and operating room staff. The Surgery Scheduler’s responsibilities include initiating appointment scheduling, verifying important insurance details including pre-authorizations and certifications, documenting all patient interactions related to surgical scheduling, and ensuring that all necessary surgical and insurance documentation is correctly processed and submitted through electronic medical records (EMR). A key function of this role is to work closely with various staff members such as physicians at Houston Surgical Associates, the operating room at Houston Healthcare Center (HHC OR), and the hospital ambulatory surgical center (HASC) to coordinate all aspects of surgical intervention and follow-up care. This includes scanning and faxing surgical consents, confirming insurance eligibility, notifying patients of any balances owed, and managing collection of payments prior to surgery. The Scheduler is also charged with resolving any scheduling conflicts and maintaining up-to-date and accurate patient records including operative reports prior to post-operative visits. Candidates for this position should have at least two years of experience in a physician’s office or related hospital setting, demonstrating proficiency in medical terminology, medical billing procedures, and scheduling techniques. High school diploma or GED is required, and while no specific certifications are mandated, strong knowledge about insurance procedures including pre-certification, Medicare regulations, and alternate health insurance plan provisions is crucial. The ideal candidate excels at multitasking, communication, and administrative skills to effectively support the surgical team and ensure optimum patient experience. This role is vital in helping the surgical team maintain operational efficiency and exceptional patient service throughout the surgical treatment process, from appointment scheduling through to follow-up care.

• High school diploma or GED equivalent
• Minimum of two years experience in physician office or related hospital setting
• Ability to understand and use medical terminology
• Knowledge of medical billing and insurance pre-authorization processes
• Strong organizational and documentation skills
• Proficient in word processing and data entry
• Effective communication skills in person and over the phone
• Ability to manage scheduling conflicts and work with multiple stakeholders
• Familiarity with Medicare inpatient list and appropriate admission statuses
• Capability to collect patient payments prior to procedures