Santa Clarita,CA,USA Full-time Director Of Operations-Quick Hire!

The Los Angeles Marriott Burbank Airport Hotel is a premier hospitality establishment conveniently located near the Hollywood Burbank Airport, making it an ideal destination for travelers and business professionals alike. Situated close to renowned attractions such as Universal Studios Hollywood, the North Hollywood Arts District, and Burbank Town Center, this hotel combines accessibility with vibrant local culture. Renowned for its excellent food and beverage outlets, the hotel also provides extensive facilities for hosting meetings and events, featuring an impressive 46,000 square feet of event space that caters to a range of corporate and social gatherings. As part of a globally respected Marriott brand, the Los Angeles Marriott Burbank Airport Hotel upholds rigorous standards of service, quality, and guest satisfaction, reinforcing its position as a leader in the hospitality industry in the region. The role offered is that of a senior leadership position within the hotel's management team, focused on providing guidance and oversight to the Rooms Division. This position is critical in ensuring the consistent delivery of high-quality customer service coupled with adherence to hotel policies and operational procedures, all while maximizing departmental profitability. Offering an annual compensation package ranging from $100,000 to $130,000, this role not only demands strong leadership but also strategic planning and operational excellence. The successful candidate will indirectly supervise the entire hotel team and act as the General Manager in their absence, demonstrating the level of responsibility and trust vested in this position. Key responsibilities include managing the daily quality processes within the hotel, driving staff improvement, maintaining compliance with service and performance standards, and overseeing problem prevention and service recovery. Communication skills are paramount, as the role requires clear and effective direction to staff, managing hotel traffic, supervising departmental budgets, and handling guest complaints with diplomacy and professionalism. This position also involves fostering positive relations between the hotel and local community, property owners, and government bodies to support the hotel's business objectives. The role includes hands-on management of staffing, training, and motivation within the Rooms Division, which encompasses departments such as Front Office, Housekeeping, Laundry, and Guest Services. Candidates must have significant managerial skills capable of handling frequent decision-making, negotiating vendor contracts, coordinating large-scale projects, and managing detailed analyses like budgeting and forecasting. The ability to stay calm and effective in high-pressure situations, from emergency response to peak hotel activity periods, is essential. Beyond technical competencies, the role demands excellent interpersonal skills to resolve conflicts, coach team members based on guest feedback, and maintain high standards of employee relations and communication at all levels within the hotel. Additional expectations for this role include regular attendance, flexibility to work varied schedules including nights, weekends, and holidays, and adherence to the hotel's grooming and personal protective equipment standards. Ensuring health and safety compliance is also a critical aspect of the position. The ideal candidate will have at least four years of hotel management experience at the department head level or above, a combination of education and experience equivalent to high school graduation or beyond, and preferably additional language skills to better serve a diverse guest population. By joining the Los Angeles Marriott Burbank Airport Hotel, you become part of a distinguished team committed to excellence and hospitality, where your leadership makes a valuable impact every day.

• Must maintain neat, clean and well-groomed appearance as per standards
• Ability to communicate effectively in English, both verbally and in writing
• Ability to exercise considerable managerial skill and make decisions under pressure
• Experience in budgeting, forecasting and analyzing hotel operational data
• Flexibility to work varying schedules including nights, weekends and holidays
• Ability to supervise multiple departments indirectly
• Must comply with health and safety regulations and wear required personal protective equipment
• Regular attendance is essential