San Francisco,CA,USA Airport($30-$37/hr) | Hiring

Hotel Nikko San Francisco is a distinguished luxury hotel located just off Union Square in downtown San Francisco. This prestigious hotel boasts 532 guest rooms and suites, complemented by 22,000 square feet of elegantly appointed meeting and banquet rooms, creating an ideal destination for both business and leisure travelers. Guests can enjoy an array of dining options with five food and beverage outlets including 24-hour Room Service, ANZU Restaurant and Lounge, Kanpai Lounge, Imperial Lounge, and Feinstein's at the Nikko. Renowned for its exemplary service and sophisticated ambiance, Hotel Nikko San Francisco consistently ranks as one of the best places to work and is recognized as one of the best and brightest companies to work for in the San Francisco Bay Area. The hotel's core values—Service, Collaboration, Credibility, Achievement, and Fun—drive a vibrant work culture dedicated to creating unforgettable experiences for guests. The Front Desk Agent role at Hotel Nikko San Francisco is vital in sustaining the hotel’s stellar reputation for customer service excellence. This full-time hourly position plays a key role in welcoming guests, managing check-in and check-out processes, and serving as a crucial liaison between guests and various hotel departments to efficiently resolve any issues or special requests. Front Desk Agents are responsible for ensuring guests feel welcomed from the moment they arrive to their departure, contributing significantly to the overall guest experience. The role involves performing a multitude of check-in functions such as early check-in, late check-in, and handling guests without reservations, all in adherence to hotel policies and operational procedures. Agents handle check-out duties including processing checks, charges, cash, and direct bill payments while maintaining accuracy and professionalism. They are also tasked with managing guest correspondence by sorting and distributing messages, small packages, and mail. Additionally, the role demands proficiency in producing reports like room status, bucket checks, and VIP guest reports, as well as managing key issuance and ensuring security protocols are followed. Candidates need to demonstrate excellent communication skills, an ability to multitask under pressure, and maintain composure in emotionally charged situations. Familiarity with computerized front office systems, such as OPERA and Micros, is preferred but not mandatory. The position requires a strong attention to detail, the capacity to follow complex instructions, and the aptitude for engaging collaboratively with guests and colleagues in a courteous and professional manner. Physical demands include standing for long periods, frequent reaching, twisting, and turning, emphasizing the operation of office equipment such as telephones, computers, and printers. Hotel Nikko San Francisco offers a competitive wage ranging from $30 to $33 per hour, paired with an attractive benefits package including a zero-deductible medical plan, dental and vision insurance, paid time off, life insurance, a 401K matching program, and other perks like flexible spending accounts and profit sharing. Employees benefit from exclusive discounts, employee recognition programs, and opportunities for professional growth within a supportive, inclusive environment. The hotel is committed to equal employment opportunity and upholds a policy that accommodates diverse backgrounds and experiences, fostering a respectful and welcoming workplace for all.

• 2 years of front desk experience or strong customer service experience in upscale environment
• excellent communication skills
• ability to multi-task efficiently under pressure and follow hotel standards
• ability to read and write English
• ability to answer phones quickly, clearly, and professionally
• ability to communicate verbally and in writing
• ability to convey a smile over the phone
• ability to maintain good relations with staff and guests
• ability to maintain confidentiality of guests
• ability to operate computerized front office systems
• accurate typing skills
• ability to comprehend and follow instructions
• ability to make decisions without supervision and prioritize tasks
• ability to memorize and quickly retrieve dates, names, times, and other data
• ability to converse calmly with irate guests and staff in intense emotional situations
• ability to work under pressure and complete assignments on time amid stressful or unusual situations
• ability to work and complete assignments on time when speed and sustained attention are critical
• ability to stand, reach, push, pull, twist, turn, and grasp