Salinas,CA,USA Job:Part-time Cross-utilized Agent-Salinas,CA

United Ground Express is a prominent ground handling service provider specializing in comprehensive airport support operations. With a commitment to excellence and customer satisfaction, the company partners with major airlines to ensure smooth and efficient passenger and baggage handling at airports across the United States. United Ground Express is known for its dedicated workforce, modern technological integration, and strong adherence to safety regulations. The company continuously strives to uphold the highest standards of service quality and operational efficiency, facilitating seamless travel experiences for millions of passengers annually. This position is based at Monterey Regional Airport in California, a vital regional hub serving both commercial and general aviation. The airport is known for its scenic location and provides essential air service to the surrounding community. As an integral part of the airport's operational team, United Ground Express employees at this location play a key role in maintaining smooth airport operations and delivering outstanding passenger service. The role of a Ground Service Agent with United Ground Express involves a variety of dynamic responsibilities centered around passenger support, baggage handling, and aircraft preparation. This employment opportunity demands a hands-on approach where employees interact directly with airline passengers, helping them check in, resolve travel issues, and ensure their overall comfort and safety during the airport experience. The position is full-time and requires flexibility including day and night shifts, weekends, holidays, and occasional mandatory overtime to meet operational demands. Ground Service Agents use specialized reservation and ticketing software to manage passenger itineraries, issue boarding passes, and handle fees when necessary. They also assist passengers during flight interruptions by listening carefully to their concerns and finding solutions in line with company policies. A part of the job may involve working in the Baggage Service Office, where agents track lost luggage and respond to passenger inquiries, emphasizing problem-solving skills and customer service excellence. Physical stamina and the ability to manage heavy lifting are essential for this role, as agents regularly handle bags, cargo, and mail weighing up to 70 pounds, sometimes managing over 100 items per flight. The job requires climbing, bending, pushing carts, and operating ground support equipment such as tugs and belt loaders. Agents are also responsible for cleaning and servicing aircraft interiors, including lavatories, while abiding by stringent safety and federal aviation regulations. The position demands the ability to work outdoors in varying weather conditions while maintaining composure under pressure with a focus on safety and speed. Effective communication skills are necessary to utilize radio electronic devices for coordination with coworkers and flight crews, ensuring efficient and timely aircraft turnarounds. Agents must be detail-oriented to accurately process passenger data, read baggage tags, and comply with all United and FAA regulations. United Ground Express offers a supportive work environment with opportunities for career advancement and competitive wages. Employees benefit from paid time off, discounted travel for themselves and their families, and comprehensive benefits that enhance overall job satisfaction and work-life balance. This role is ideal for individuals who are physically active, customer-oriented, and eager to contribute to the aviation industry's ground operations.

• Must be at least 18 years old
• Must acquire and maintain credentials vital for the position including fingerprint clearance, local airport badging, and background check
• Successful completion of pre-employment process which may include but not be limited to drug screen, hearing and vision check
• Available to work any shift
• day or night, weekends, and holidays
• mandatory overtime may be required based on operational need
• Comfortable working with computers, mobile devices, and new technologies
• Must be able to use radio electronic devices to communicate with co-workers or flight crew
• Must be able to read, write, fluently speak, and understand the English language
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 70 lbs.
• Able to perform a variety of physical activities including pushing, bending, stooping, climbing, and working in tight spaces
• Authorized to work in the United States without sponsorship
• Must possess and maintain a valid US state driver's license (suspended, expired, revoked, or denied licenses are not valid)