Rooms Operations Manager Front Office - Quick Hire!

Marriott St. Louis Grand is a premier hotel located in the heart of Saint Louis, Missouri, known for providing exceptional guest experiences and upscale accommodations in a vibrant urban setting. As part of the globally recognized Marriott International family, this property upholds the brand's commitment to quality hospitality and service excellence. Marriott International is a leading global lodging company with a diverse portfolio of brands renowned for their innovation and dedication to delivering outstanding guest experiences. With a legacy that stems from the founder J. Willard Marriott, the company fosters a culture where associates are valued and empowered, ensuring a collaborative and welcoming work environment that celebrates diversity and inclusion. This full-time management position within the Rooms and Guest Services Operations at Marriott St. Louis Grand offers an incredible opportunity for seasoned hospitality professionals seeking to lead in a dynamic, guest-focused environment. The role focuses on assisting in managing all aspects of operations within room-area departments such as Front Office, Engineering and Maintenance, and Housekeeping. The primary goal is to drive continuous improvement in guest and employee satisfaction while maximizing the financial performance of the property. The position is responsible for monitoring compliance with brand standards and procedures along with leading specific teams to achieve or surpass the property's performance goals. With an annual salary range of $57,000 to $71,000 plus eligibility for bonuses, this role provides competitive compensation aligned with experience and qualifications. The ideal candidate will be instrumental in fostering a motivating, empowering, and collaborative environment that enhances teamwork and values continuous improvement. They will ensure that the team is well-equipped to meet guest expectations, deliver exemplary customer service, and incorporate proactive solutions for both guest and employee concerns. This role requires strong leadership skills demonstrated through leading by example with energy, confidence, and enthusiasm. Responsibilities extend to managing room operations functions, including implementing property-specific second effort and recovery plans, publishing guest satisfaction feedback, updating employees on goals and results, assisting with team scheduling aligned with occupancy goals, and performing hands-on hourly job functions when necessary. This management role also demands a comprehensive understanding of the brand's service culture and an unwavering commitment to professionalism and courtesy to both guests and employees. Additionally, the role involves actively contributing to profitability by assisting with quality audits, maintaining key control programs, reviewing financial performances, and identifying opportunities for cost management and program improvement. Effective human resources management is also central to this position, which includes hiring, orientation, employee engagement, performance management, and enforcing property policies consistently and fairly. The successful candidate will celebrate team successes and recognize individual contributions to promote a positive workplace culture. Marriott St. Louis Grand and JW Marriott, part of Marriott International’s luxury portfolio, are dedicated to providing an unmatched hospitality experience not only to guests but also to associates. The JW Marriott brand emphasizes holistic associate well-being, career development, and fostering a sense of community and camaraderie among its team members. Joining this team means belonging to a global family that encourages you to be your best and begin your purpose focused on exceptional service and growth. This management role offers a platform for those eager to lead, innovate, and grow alongside a globally respected hospitality leader.

• High school diploma or GED
• Minimum 4 years experience in guest services, front desk, housekeeping, or related professional area
• Or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
• Minimum 2 years experience in guest services, front desk, housekeeping, or related professional area
• Ability to work full time
• Eligible to work in the United States