Rooms Operations Manager - $63000 to $78000 per YEAR

Marriott International is a leading global hospitality company renowned for its commitment to delivering exceptional guest experiences and fostering inclusive workplace environments. As a multinational company with a diverse portfolio of brands, Marriott International has consistently set industry standards in luxury, quality, and service excellence. Among its prestigious brands is W Hotels, an innovative and dynamic luxury hotel chain that redefines luxury hospitality by igniting curiosity and expanding worlds. Located in Philadelphia at 1439 Chestnut Street, the W Philadelphia hotel offers upscale accommodations and top-tier service in the heart of the city, catering to both leisure and business travelers. Marriott International prides itself on its core values of inclusion, empowerment, and the celebration of diverse cultures and talents, making it an employer of choice for aspiring hospitality professionals. This full-time Management position at W Philadelphia focuses on Rooms & Guest Services Operations. With an annual pay range between $63,000 and $78,000 and bonus eligibility, this role is instrumental in overseeing and driving the smooth operation of the rooms department, which includes Front Office, Engineering/Maintenance, and Housekeeping. The primary objective is to continuously enhance guest and employee satisfaction while maximizing the financial performance of the department. As part of the management team, the individual will assist in executing departmental operations, monitor compliance with standards and procedures, lead specific teams, and help meet or exceed property goals. This role requires a proactive, energetic leader who embodies enthusiasm and self-confidence, motivating and empowering their team to provide outstanding service. The successful candidate will take a hands-on approach by performing hourly job functions when needed, leading by example, and fostering a collaborative environment emphasizing continuous improvement. A key element of the position involves understanding the brand's unique service culture and ensuring that all team members meet hospitality standards to enhance the overall guest experience. Additionally, this role involves human resources responsibilities such as interviewing, hiring, orienting new employees, and fostering open communication to address employee concerns. Ensuring consistent administration of property policies and celebrating team successes are vital to maintaining a motivated workforce. The candidate will also be actively involved in managing profitability by reviewing financial data, implementing cost reduction programs, and working closely with senior management to conduct quality audits. Marriott International is committed to equal opportunity employment, embracing diversity and inclusion, and supporting associates to become the best versions of themselves. Joining the W Philadelphia team means being part of an exciting global brand that challenges conventional norms and encourages creativity and innovation in luxury hospitality. This role is well-suited for individuals passionate about guest services, operational excellence, and leadership within a vibrant and welcoming corporate culture.

• High school diploma or GED
• Four years of experience in guest services, front desk, housekeeping, or related professional area
• OR Two-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
• Two years experience in guest services, front desk, housekeeping, or related professional area
• Strong leadership and communication skills
• Ability to work full time with flexibility
• Customer service orientation
• Basic proficiency with computer systems and software
• Ability to manage multiple priorities effectively