Retail Customer Service Associate - $15 to $16 per HOUR

FedEx Office is a leading provider of printing, signs and graphics, and shipping solutions, dedicated to delivering exceptional customer experiences through its retail stores nationwide. As part of the iconic FedEx family, this company has built a strong reputation for quality, convenience, and comprehensive service offerings tailored to meet the diverse needs of individuals and businesses alike. FedEx Office stores serve as community hubs where customers can access a wide variety of services ranging from copying and printing to specialized graphic design and robust shipping options. The brand prides itself on blending technology with customer-centric service, ensuring ease and efficiency in every transaction in a friendly and professional environment.\n\nThe Store Consultant role at FedEx Office is a pivotal position designed for individuals passionate about delivering outstanding customer service and adept at managing various retail functions concurrently. This part-time role demands a motivated team player capable of using consultative skills to identify customer needs and provide tailored solutions that enhance the overall shopping and service experience. Store Consultants at FedEx Office benefit from comprehensive training and support, working within a team that encourages continuous learning and growth in the retail and logistics service industries.\n\nIn this role, the Store Consultant will be responsible for managing customer orders, coordinating store activities, and maintaining a seamless flow of products and services. These duties include providing pricing and product information, recommending FedEx Office products, operating diverse printing and shipping equipment, and ensuring that the physical store environment is safe, clean, and well-stocked. The consultant must also handle complex projects with precision, manage the production queue effectively, and uphold confidentiality of all customer data and documents. Additionally, this role requires handling financial transactions securely and adhering strictly to company policies related to operational procedures, safety, security, and customer care.\n\nA successful Store Consultant thrives in a fast-paced retail atmosphere, demonstrating flexibility, attention to detail, and the ability to multitask efficiently. Physical endurance is necessary, as the job includes standing during shifts and handling packages weighing up to 55 pounds. Effective communication skills and the ability to work independently with minimal supervision are crucial. The position offers an opportunity to build expertise in specialized areas such as print, signs, graphics, and shipment logistics, providing a diverse and engaging work experience.\n\nOverall, FedEx Office offers a supportive and dynamic work environment where employees are encouraged to enhance their skills and contribute to an excellent customer service culture. This role is ideal for individuals seeking a part-time position that combines customer interaction with operational responsibility in a reputable company dedicated to quality and innovation.

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business
• Regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position