Restaurant Busser- The Creek Restaurant - Health Insurance

Seneca Niagara Casino & Hotel is a prominent hospitality and gaming establishment known for its vibrant atmosphere, exceptional customer service, and a wide range of entertainment options. Situated in a prime location, the casino and hotel attract a diverse clientele, including tourists, gaming enthusiasts, and locals seeking leisure and dining experiences. The company prides itself on maintaining high operational standards, fostering a supportive workforce, and offering a stimulating work environment that encourages growth and professionalism. The casino provides a variety of dining experiences, from casual eateries to fine dining restaurants, ensuring guests receive attentive and courteous service throughout their visit. The role of Restaurant Busser at Seneca Niagara Casino & Hotel is integral to the smooth operation of the dining area. This position focuses on providing fast, friendly, and courteous service to guests, enhancing their overall experience by maintaining cleanliness and readiness of dining spaces. Bussers play a vital supporting role by promptly greeting guests, serving water and bread, clearing and resetting tables, and assisting waitstaff to ensure seamless dining service. Candidates must demonstrate physical stamina as the job requires walking, standing, lifting heavy trays, and handling various tasks in a dynamic environment. This role is essential for upholding the casino’s commitment to exceptional hospitality, with busers acting as the first line of service impression in the restaurant setting. Employees are expected to adhere strictly to Seneca Gaming Corporation's policies, internal control standards, and security procedures, ensuring a safe and professional environment not only for guests but also for their coworkers. The Restaurant Busser position requires punctuality, professionalism, and the ability to work collaboratively with management and other team members. Given the nature of the casino and hotel operation, work hours cover a 24-hour schedule, which may entail shifts during evenings, weekends, and holidays. The starting wage for this role is $10.35 per hour, with compensation adjustments based on experience and educational background. Busser candidates should have a basic understanding of menu items, wine lists, and daily specials to assist in communicating effectively with guests and supporting waitstaff. A knowledge of the casino and hotel layout, amenities, and operating hours enhances the ability to respond to guest inquiries, promoting a hospitable atmosphere. Additional duties include maintaining a neat work station, managing bread areas and cleaning spills, and assisting in side work as assigned by managers. The role also emphasizes excellent communication skills and the ability to resolve conflicts diplomatically if they arise. In summary, the Restaurant Busser position at Seneca Niagara Casino & Hotel combines physical activity with guest interaction and teamwork. It offers individuals an opportunity to be part of a respected gaming and hospitality institution, gain valuable experience in customer service, and grow their careers in the hospitality industry within an exciting and fast-paced environment.

• Must be 18 years of age or older upon employment
• High school diploma or equivalency preferred
• Previous customer service experience preferred
• Must possess excellent communication skills
• Ability to write routine correspondence and to speak effectively and interact well with customers and employees
• Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner
• Must be able to stand walk and move through all areas of the casino
• Must be able to climb balance stoop kneel crouch reach push pull use fingers and hands for lifting and grasping
• Must be able to lift and carry up to fifty pounds
• Must be able to perform repetitive motions
• Must be able to talk to and hear customers and coworkers
• Must be able to assist with special needs of customers
• Medium work exerting up to fifty pounds of force occasionally and or up to fifty pounds of force frequently and or up to twenty pounds of force constantly to move objects
• Required to have visual acuity to determine the accuracy neatness and thoroughness of the work assigned
• Subject to environmental conditions including protection from weather conditions but not necessarily from temperature changes
• Subject to atmospheric conditions
• Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment and effectively deal with customers management employees and members of the business community in all situations