Resident Experience Coordinator - The Worthington

Kairoi Residential is a distinguished leader in the multifamily housing industry, known for creating exceptional living experiences at high-performing communities. Dedicated to delivering long-term value to investors, associates, and residents alike, Kairoi champions a mission centered on providing valuable opportunities in everything they do. The company name 'Kairoi'—pronounced Ki-roy—symbolizes moments in time when opportunities are seized, reflecting the organization’s core philosophy of empowerment, reward, and inspiration for its talented team. At Kairoi, cultivating a culture where associates feel supported and motivated is as critical as maintaining outstanding communities for residents. Through strategic innovation and a commitment to quality service, Kairoi continues to set the standard in property management with a focus on sustainability and community engagement. The Resident Experience Coordinator role at Kairoi Residential is an exciting opportunity for individuals passionate about fostering vibrant community living through engaging and thoughtful resident experiences. This full-time position centers around planning and executing a variety of events and programs that significantly enhance resident satisfaction and community spirit. As the face of resident engagement, the Resident Experience Coordinator plays a pivotal role in transforming routine days into memorable celebrations that encourage resident interaction and a strong sense of belonging. The role involves a dynamic combination of event organization, service excellence, and community engagement that makes each day unique and rewarding. In this role, the Resident Experience Coordinator is responsible for managing the entire lifecycle of resident events—from the initial planning and vendor coordination to creating visually appealing promotional materials and overseeing event setups. They are deeply involved in budget management to ensure cost-effective delivery without compromising quality or resident enjoyment. This position also demands strong interpersonal skills to serve as the community’s welcoming ambassador—greeting residents, responding to queries, and fostering a supportive and inclusive environment. Communication skills are essential, as the coordinator must craft engaging newsletters, support social media outreach, and maintain effective intracommunity communications to keep residents informed and connected. The coordinator also supports outreach initiatives and builds partnerships with local organizations to extend community spirit beyond the residential walls. Meticulous documentation and feedback analysis help to continually refine events and programs, boosting overall resident engagement and satisfaction. Kairoi Residential offers a comprehensive perks package designed to support employees’ professional and personal growth. This includes competitive compensation packages based on experience and community location, with incentive opportunities tied to performance. Health and wellness benefits are inclusive of medical, dental, vision, life insurance, as well as short and long-term disability options at affordable rates. The company encourages financial security and retirement planning through a 401k program with matching contributions. Employees also enjoy generous paid leave arrangements, including paid time off, holidays, floating holidays, birthday leave, and a milestone sabbatical program. Furthermore, Kairoi provides access to a private network of discounts covering travel, dining, gifts, and entertainment to enrich employees' lives outside of work. Continuous training and development opportunities underline Kairoi’s commitment to helping employees expand their skills and flourish in their careers. In summary, the Resident Experience Coordinator position at Kairoi Residential offers a unique gateway to bring energy, creativity, and a passion for community-building to a respected company in the multifamily housing sector. The role is perfect for individuals who thrive in dynamic environments where no two days are the same and who are eager to contribute meaningfully to creating positive living experiences. With a strong support system, robust benefits, and a culture grounded in opportunity, Kairoi invites you to seize this chance to grow your career and make a tangible difference in residents’ lives.

• High school diploma or equivalent required
• bachelor's degree in hospitality management, event planning, marketing, or related field preferred
• minimum of 1 year of experience in event planning, customer service, or related field
• excellent communication, interpersonal, and organizational skills
• strong attention to detail and ability to multitask effectively
• proficiency in Microsoft Office Suite and basic computer skills
• exceptional customer service skills and a positive, can-do attitude
• ability to work independently and as part of a team
• ability to work a flexible schedule, including evenings and weekends as needed
• must have a valid driver's license with no major infractions in the last 12 months