Representative, Customer Operations - Quick Hire!

RXO is a prominent leader in providing asset-light transportation solutions across North America, delivering tech-enabled truck brokerage services alongside complementary offerings such as managed transportation, freight forwarding, and last mile delivery. Headquartered in Charlotte, North Carolina, RXO is recognized for combining vast capacity with advanced technology to streamline freight movement and optimize supply chains. The company prides itself on innovation and operational excellence, which has earned it a notable position in the transportation industry. Coyote Logistics, now an RXO company, continues this tradition by leveraging RXO's resources and technology to enhance its services and market reach. RXO aims to meet the evolving transportation needs of its clients by providing flexible, efficient, and scalable logistics solutions. As a Sales Assistant, Customer Operations at RXO (formerly Coyote Logistics), you will play a pivotal role in supporting the growth and efficiency of customer accounts. This role demands a blend of strong operational skills and customer relationship management, with the primary focus on load management, scheduling, and maintaining high service quality standards. You will be responsible for managing key accounts, providing spot rates and cost calculations, and seeking new business opportunities through various types of agreements including spot, project, or annual contracts. Your duties will include entering load information, tracking shipments, scheduling appointments, and coordinating closely with warehouses and customers to ensure seamless operations from pickup through delivery. In this position, excellent communication skills are crucial, as you will be the liaison between customers, sales teams, and carrier operations. You will handle any shipment issues proactively and keep all parties informed on the status and resolution of freight movements. Furthermore, accuracy in data entry within the Transportation Management System (TMS) and supporting accounting processes is essential for maintaining operational integrity and financial accuracy. As part of your daily responsibilities, prioritizing workload and managing multiple tasks efficiently will directly impact the profitability and growth of the accounts you support. The position offers a starting salary in the range of $40,000 to $45,000, supplemented by commission opportunities, reflecting the value RXO places on performance and customer satisfaction. The company fosters an inclusive and dynamic workplace environment, emphasizing professional growth and well-being through various benefits including comprehensive insurance coverage, retirement plans, mental health resources, and paid time off benefits. However, candidates residing in Colorado, Washington, Nevada, New York, Connecticut, Maryland, Rhode Island, or California should apply locally due to state-specific pay transparency laws. By joining RXO as a Sales Assistant, you will become part of a forward-thinking organization committed to operational excellence and employee well-being. The role provides an exciting opportunity to contribute to a leading logistics provider’s success while developing your skills in a fast-paced, tech-driven industry. RXO supports continuous learning through access to professional development tools and encourages a balanced work-life approach, making it an excellent choice for candidates seeking growth and stability in the transportation sector.

• High school diploma or equivalent
• at least one year of experience in customer service or logistics
• proficiency with computer systems and software
• ability to communicate clearly both verbally and in writing
• strong organizational skills
• reliable and able to work independently
• willingness to learn and adapt
• eligible to work in the United States