Receptionists Supervisor - Quick Hire!

Inland Valley Veterinary Specialists is a leading veterinary care provider committed to delivering exceptional medical services for pets and outstanding client experiences. As part of PetVet Care Centers, one of the largest networks of veterinary hospitals in the United States with over 420 locations and more than 11,000 dedicated professionals including 1700+ veterinarians, Inland Valley Veterinary Specialists benefits from a strong support system while maintaining local autonomy to ensure personalized and high-quality care. The hospital fosters a culture centered around care—not only for pets but also for their owners and the hospital team members. This culture underpins every aspect of the hospital's operations, encouraging a collaborative and compassionate environment where team members are empowered to make a meaningful impact in both their careers and the lives of their clients’ pets. The Receptionist Supervisor role at Inland Valley Veterinary Specialists carries significant responsibility in maintaining courteous and efficient client service at the hospital. This full-time, day shift position requires leadership and hands-on involvement, overseeing the reception team to ensure smooth front desk operations. The supervisor is essential in managing client interactions, handling payments, overseeing scheduling, and providing direct receptionist support when necessary. This role is designed for an individual with strong communication, multitasking, and organizational skills who is adept at managing staff and resolving conflicts with professionalism and care. The Receptionist Supervisor supervises the receptionists by hiring, evaluating, and enforcing hospital policies. They develop staffing schedules that align with hospital needs, provide backup when receptionists are unavailable, and address client complaints, escalating complex issues to the Hospital Manager. Financial management duties include overseeing specialist scheduling, processing refunds and payment plans, generating billing statements, assisting with collections, and preparing end-of-month financial reports. In addition to these administrative and supervisory tasks, the supervisor supports the Hospital Manager in building maintenance activities as a backup, ensuring the hospital environment remains safe and well-maintained. This position demands experience with financial reporting, end-of-day reconciliations, conflict resolution, and proficiency with the hospital’s practice management software, Cornerstone. Familiarity with veterinary terminology and protocols is also important, as is a customer service mindset and the ability to work effectively within a team. The job schedule typically covers Sunday through Wednesday with flexibility to accommodate training and meetings. This role offers a competitive pay range of $24 per hour and the opportunity to grow within a reputable veterinary specialist network. Inland Valley Veterinary Specialists and PetVet Care Centers stand out for their commitment to diversity, equality, and privacy. The organization is an equal opportunity employer, making all employment decisions without regard to race, color, gender identity, sexual orientation, or other legally protected categories. They emphasize respect for individual privacy and data protection, ensuring a supportive and inclusive work environment. By joining this team as a Receptionist Supervisor, candidates become part of a professional community that values partnership, collaboration, and mutual respect, fostering career development and a fulfilling work experience in the veterinary care industry.

• High school diploma or equivalent
• minimum 2 years experience in a veterinary receptionist role
• experience in financial reporting End-of-Day reconciliation and conflict resolution
• experience with practice management software Cornerstone
• preferably experience in leadership roles
• familiarity with veterinary terminology and protocols
• proficient in teamwork and customer service
• strong multitasking and organization skills
• experience with multi-line telephone systems
• attention to detail excellent communication skills
• supervisory and staff scheduling abilities
• basic math skills for cash handling and accounting
• strong interpersonal skills