Receptionist - Quick Hire!

Dr. Black's Eye Associates is a reputable medical practice specializing in comprehensive eye care services with multiple locations, including a primary office based in Jeffersonville, IN. Known for their dedication to patient care and advanced ophthalmological services, they seek to maintain a professional, welcoming atmosphere across all touchpoints of their practice. Their commitment to high-quality eye care is matched by their emphasis on patient-centered service, ensuring each visitor feels valued and supported throughout their visit. Dr. Black's Eye Associates embraces a tobacco and vape-free environment and is an Equal Opportunity Employer participating in the E-Verify program, underscoring their commitment to workplace safety and lawful hiring practices. The Front Desk Associate at Dr. Black's Eye Associates plays a crucial role in delivering excellent patient experiences, managing vital administrative and clerical tasks to facilitate smooth practice operations. This full-time role is based primarily in Jeffersonville, Indiana, with occasional travel to other locations as required by the practice. The position encompasses greeting patients upon arrival, verifying and updating patient records, handling check-in and check-out processes, managing payments, and coordinating appointment schedules. The associate is responsible for ensuring accurate insurance verification, collecting necessary authorizations, and maintaining clear communication with patients regarding medical charges and procedures. This role demands a friendly, professional demeanor and the ability to handle multiple tasks efficiently while maintaining strong attention to detail. Strong interpersonal skills are essential to effectively support patients, colleagues, and the broader office team. Candidates should have at least a high school diploma or equivalent, complemented by computer literacy and preferably experience within a medical practice, particularly familiarity with Medicare and Medicaid protocols. Essential skills include empathetic communication, customer service excellence, problem-solving capability, and organizational precision. The Front Desk Associate will also assist with telephone communications, appointment confirmations, follow-ups on no-show patients, and administrative support tasks such as maintaining the reception area and preparing preauthorization lists for the front office supervisor. The ability to work collaboratively within a team is critical to responding to the dynamic needs of the office. Physically, this role requires regular interaction with patients and use of hands for computer and reception tasks, necessitating good vision and the ability to occasionally lift items up to 50 pounds. The environment is typically low to moderate in noise levels, conducive to focused administrative duties and patient interactions. Given the varied responsibilities, the Front Desk Associate should exhibit adaptability and readiness to perform duties that support efficient practice operation and high patient satisfaction.

• High school diploma or equivalent
• basic computer competency
• minimum one year experience in a medical practice preferred
• minimum one year experience with Medicare and Medicaid preferred
• excellent customer service and communication skills
• ability to multitask
• strong problem-solving skills
• ability to work as a team member
• strong organizational skills with attention to detail
• empathetic attitude
• respectful treatment of patients and co-workers