Receptionist, Gastroenterology (Falmouth) - Quick Hire!

The hiring establishment is a multi-specialty ambulatory care clinic (MACC) that offers a comprehensive range of medical services to patients in a professional and supportive environment. MACC is committed to delivering exceptional healthcare through a collaborative approach involving experienced clinicians and support staff. With a focus on patient-centered care, the organization emphasizes efficient administrative operations that seamlessly support clinical services while ensuring patient privacy and compliance with healthcare regulations such as HIPAA. Their practice integrates modern technology, including electronic medical records (EMR) and state-of-the-art scheduling systems, to enhance the patient experience and streamline healthcare delivery. This role is for a Medical Office Assistant who will be a key part of the front office team, responsible for ensuring that all administrative tasks related to patient interactions are handled promptly and with professional courtesy. The Medical Office Assistant will greet patients as they arrive, manage phone communications, schedule appointments, and process patient check-ins and check-outs with compliance to established protocols. This role requires proficiency with electronic medical record systems for recording patient demographics, insurance authorizations, and appointment schedules. Additionally, the successful candidate will be tasked with handling patient records, preparing associated forms such as lab requisitions or referrals, and maintaining confidential documentation in line with HIPAA regulations. This position offers an opportunity to work in a dynamic healthcare environment where communication and interpersonal skills are critical to success. The role demands adaptability to changing patient volumes and the ability to coordinate effectively with healthcare providers, billing departments, and other external entities. The assistant may be required to float to other MACC practices as needed, displaying flexibility and teamwork. The Medical Office Assistant is also expected to participate in departmental meetings and contribute to a harmonious workplace culture. The role is ideally suited for a candidate who has recent experience in an office or medical office setting, with a strong foundation in service orientation and proficiency in computer applications such as MS Office and EMRs. Experience with insurance processes and medical terminology will be considered an asset. Candidates with a high school diploma or equivalent, strong typing skills, and a command of the English language will find this role rewarding and challenging as they support the delivery of outstanding patient care services in a structured and lawful medical environment. The position emphasizes professional communication skills both over the phone and in person, demonstrating the ability to manage multiple administrative responsibilities efficiently. Overall, this job offers a chance to develop a career in healthcare administration within a reputable multi-specialty ambulatory care organization focused on quality and compassionate patient care.

• Ability to read, write and communicate in English
• high school graduate or equivalent
• strong communication and interpersonal skills
• experience with current office technology, proficient with computer office applications (electronic medical/health records, MS Office, etc.) preferred
• experience in an office setting with at least 1 year experience preferred
• knowledge of various insurance authorization/referral requirements preferred
• medical terminology knowledge preferred
• typing skills at 30 WPM preferred