Receptionist / Administrative Assistant - 1st Shift

The facility located at 1 Vantage Drive in Poquoson, VA 23662 is a dedicated nursing establishment committed to providing exceptional care and support to elderly and disabled individuals. This reputable nursing facility prides itself on fostering a compassionate environment where residents feel valued, safe, and respected. With a team-oriented culture, the facility emphasizes professional integrity, high standards of care, and excellent service delivery to all visitors, residents, and staff alike. Employment at this location typically involves a full-time schedule from 8:00am to 5:00pm, allowing staff to maintain consistency in service hours while supporting both administrative and resident-focused needs. The Receptionist role at this facility is a critical position responsible for managing all incoming communication and providing a warm, welcoming presence to visitors and residents. As the primary point of contact, the receptionist exemplifies customer service both on the phone and in person, ensuring that all interactions are courteous, efficient, and attentive to the needs of those entering or calling the facility. Beyond answering and directing calls, this role involves assisting visitors upon arrival, managing visitor sign-ins, supporting clerical tasks, and maintaining an organized and professional front desk environment. The receptionist handles telephone operations including paging and switchboard activity, ensuring that calls are answered promptly and directed without delay. Visitors are greeted courteously and assisted with directions or contact to facility staff, creating a positive first impression that aligns with the facility's commitment to resident care and communication. Additionally, the receptionist is responsible for the management of mail handling, data entry, filing, and preparation of informational packets or brochures for guests. Attention to detail and adherence to facility protocols are essential, particularly regarding confidentiality and compliance with safety and evacuation procedures. The role also requires an understanding and commitment to protect residents from neglect or mistreatment, safeguarding their personal property and upholding residents' rights consistently. Regular participation in in-service education programs enables the receptionist to stay informed about best practices and evolving policies. Overall, this position demands excellent organizational skills, strong communication abilities, patience, and a genuine caregiving spirit, especially given the vulnerable population served. The receptionist acts as a liaison between visitors, vendors, and staff, ensuring smooth operational flow and supporting the mission of delivering high-quality nursing care within a respectful and supportive environment.

• High school diploma or equivalent
• Previous experience in a receptionist or customer service role preferred
• Strong communication and interpersonal skills
• Ability to handle multiple tasks efficiently
• Basic computer literacy and familiarity with data entry
• Willingness to comply with facility policies and residents' rights
• Ability to attend in-service training sessions regularly
• Demonstrated patience and professionalism in all interactions