Recent Job Customer Experience And Logistics Rep-Quick Hire! @ Groome

Groome Transportation is a reputable multi-modal passenger transportation company dedicated to providing reliable and convenient travel services across several states. Specializing in shuttle, airport, and regional transit services, Groome Transportation has built a strong reputation for safety, customer service, and operational excellence. The company operates a fleet of vehicles that connect travelers to airports and various metropolitan areas, making commuting and travel effortless for passengers. Known for its commitment to safety and inclusivity, Groome Transportation maintains a supportive and people-focused working environment where employees can thrive and develop professionally. At Groome Transportation, the role of Customer Experience & Logistics Representative is essential to ensuring that passengers receive exemplary customer service while maintaining smooth operational flow. This full-time position involves responding promptly and professionally to passenger inquiries either via phone or in person. Representatives manage and schedule reservations, ensuring accuracy and timeliness. They also have direct oversight of the daily vehicle route operations, which include helping drivers and the management team during operational issues such as fleet breakdowns, accidents, or weather-related disruptions. The role requires multitasking skills and attention to detail as the representative supports check-in processes and prepares customers for their trips. Beyond direct customer interaction, the Customer Experience & Logistics Representative contributes to internal operational efficiency by coordinating communications between different departments. This position demands excellent problem-solving abilities and a safety-oriented mindset, as representatives often resolve urgent issues affecting passenger travel experience or company resources. Flexibility is a key attribute, as shifts may include nights, days, weekends, and occasional holidays. Groome Transportation values team players who are punctual, adaptable, and eager to learn company systems and technologies. The company emphasizes a strong team culture, and representatives receive paid training, ongoing development, and benefits including medical, dental, vision insurance, and paid time off. Employees are also eligible for performance incentives and career advancement opportunities within a 24/7 operating environment. Candidates with no prior call center experience will find excellent support during their paid training to succeed in the role and contribute positively to both customer satisfaction and operational logistics.

• High school diploma, GED, or High School Equivalency
• Consistently makes safety and security of self and others a priority
• Ability to communicate effectively
• Embraces diverse people, thinking and styles
• Be at least 18 years of age
• Reliable and committed to maintaining excellent attendance, performance, self-motivation and goal attainment
• Computer skills and comfort navigating web-based and reservation software applications
• Satisfactory completion of background investigation
• Satisfactory completion of drug test
• Preferred qualifications include at least one year of providing customer service