Recent Job Customer Experience And Logistics Rep-$16 Per HOUR @ Groome
Posted on January 15, 2026
Your Next Step in Rochester, MN, USA
At a Glance
- Clear growth pathways at our Rochester, MN, USA office.
- Apply your your professional skills skills at our Rochester, MN, USA location.
- Position: Customer Experience And Logistics Rep - $16 Per HOUR (Based in Rochester, MN, USA)
- Urgency: Immediate consideration in Rochester, MN, USA.
- Location: Rochester, MN, USA, MN
- Benefits: Eligible team members receive standard benefits.
- Salary: $16-$16/Hour (approx. $33.3k/Year)
- Hiring Organization: Groome Transportation (ND)
- This Rochester, MN, USA-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our Groome Transportation (ND) team in Rochester, MN, USA, MN is growing.
- Benefit from working in Rochester, MN, USA, a key hub for the a dynamic industry.
Groome Transportation is a reputable transportation company specializing in providing premier airport shuttle services. With a commitment to customer satisfaction and safety, Groome Transportation operates a dynamic and fluid shuttle service, ensuring seamless connectivity for travelers. The company is known for its adherence to corporate and Department of Transportation (DOT) regulations, maintaining high standards in fleet management and customer service. Groome Transportation offers its employees a safe, friendly, and inclusive work environment with opportunities for career advancement and professional growth.
The Airport Shuttle Operations Manager role at Groome Transportation encompasses managing all aspects of shuttle operations. This position requires overseeing scheduled trips, managing passenger capacities, and ensuring that the fleet and team assignments are optimized to meet fluctuating demand. The role is a critical leadership position focused on maintaining continuous, safe operations and delivering an excellent customer experience. The Manager serves as the lead during shifts and is responsible for ensuring operational readiness, including staffing, fleet maintenance, and compliance with DOT regulations.
In this role, the manager will monitor route conditions and make real-time decisions to enhance safety and efficiency, support drivers with technology utilization, and coordinate responses to any incidents or emergencies. They will also manage fuel and fleet maintenance logistics, oversee digital tracking systems, and ensure all safety policies are strictly followed. Strong communication skills are essential as the role involves coordination between internal teams, customers, and management, particularly concerning passenger accommodations, weather-related issues, and accident response.
Groome Transportation values proactive problem-solving, customer empathy, and professionalism. Employees in this position attend regular safety and policy training and are expected to maintain friendly and professional interactions at all times. This role is suited for someone who thrives in a fast-paced, dynamic environment and demonstrates reliability, goal orientation, and a commitment to high safety standards.
Groome Transportation supports its team with comprehensive benefits, including medical, dental, and vision insurance, paid time off, bonus programs, bi-weekly pay, and opportunities for paid on-the-job training and career advancement. The company fosters a supportive culture promoting flexible schedules and professional development, making it an attractive employer in the transportation industry.
- Minimum 18 years of age
- Reliable and committed to maintaining excellent attendance, performance, self-motivation and goal attainment
- Successfully pass a pre-employment background screening and drug testing
- Embraces diverse people, thinking and styles
- Ability to communicate effectively
- Strong computer skills and web-based software applications
- College degree preferred and/or relevant experience