Quality Manager

West Star Aviation is recognized as the fastest-growing maintenance and repair organization within the aerospace industry, known for its commitment to customer service excellence and operational innovation. As a company, West Star Aviation emphasizes the importance of a talented and dedicated team, fostering a cooperative environment that prioritizes personal and professional growth of its employees. With a culture that blends the entrepreneurial spirit and close-knit team atmosphere of a small business, West Star continues to attract skilled professionals who are passionate about aviation and dedicated to delivering high-quality maintenance, repair, and overhaul (MRO) services. The organization operates with a strong focus on safety, regulatory compliance, and customer satisfaction, which has cemented its reputation as a trusted leader among maintenance facilities worldwide. The role of Quality Manager at West Star Aviation is pivotal in upholding and enhancing the quality assurance standards that distinguish the company. Reporting directly to the Quality Control Director, the Quality Manager is entrusted with the overall leadership and management of the Quality Department. This position holds the final authority regarding the release to service of critical aerospace components including airframes, engines, propellers, appliances, and their associated parts. With a responsibility to ensure all work meets stringent inspection criteria, the Quality Manager oversees compliance with applicable Federal Aviation Regulations (FARs), manufacturer specifications, and technical recommendations. This management role requires a detailed understanding of inspection methods, calibration procedures, and the strict enforcement of documentation standards. As a key leader within the organization, the Quality Manager is expected to supervise and mentor quality department personnel, nurturing a team environment that champions collaboration and continuous professional development. The manager steers hiring and disciplinary processes, while regularly conducting performance evaluations to promote excellence and accountability. Interaction with the Federal Aviation Administration (FAA) is an integral component of the position, requiring the Quality Manager to maintain open lines of communication and ensure that West Star's repair station consistently complies with FAA directives and regulations. Further duties include assuring that inspections are meticulous and all required records are properly completed prior to service release. The role extends to verifying that technical documentation is up to date and that precision tools and inspection equipment are subject to regular quality checks and calibrations. The Quality Manager also manages the acceptance and inspection of incoming materials to prevent the integration of unauthorized or unapproved parts into the maintenance workflow. Meticulous record-keeping and proactive coordination with all levels of personnel establish a foundation of trust and reliability that supports West Star Aviation's mission. Overall, this position demands a blend of technical expertise, leadership skill, and a strong commitment to process integrity within a dynamic and fast-paced aerospace maintenance environment.

• High school diploma or equivalent
• possession of an A&P license
• recommended IA rating
• valid driver’s license approved for airline travel or valid passport ideal
• computer literacy including word processing and spreadsheets
• ability to read electrical and structural prints recommended
• customer service experience recommended
• self-motivation and ability to work under deadlines
• detail-oriented with accurate data entry skills
• ability to maintain good communication with management and staff
• compliance with FAA regulations and company policies
• physical ability to lift at least 25 lbs
• ability to bend, reach, stoop, and walk short distances
• capability to sit at a desk or computer for extended periods
• ability to prioritize and control workload
• professional collaboration skills
• adaptability to new computer systems
• willingness to work closely with FAA personnel