Public Safety Monitor-Front Desk - Apply Now!

Southcoast Health is a renowned not-for-profit, charitable health system dedicated to providing comprehensive healthcare services across Southeastern Massachusetts and Rhode Island. With multiple hospitals, clinics, and facilities embedded within local communities, Southcoast Health prides itself on offering world-class care close to home. The organization is deeply committed to fostering an inclusive and ethical workplace culture, emphasizing respect, diversity, and well-being for caregivers and patients alike. Recognized consistently as the "Best Place to Work" for seven consecutive years, Southcoast Health has proven its dedication to creating a supportive environment where employees can thrive and contribute meaningfully to the health and wellness of the communities they serve. Joining Southcoast Health means becoming part of a passionate team driven by a mission that transcends medical care—it is a way of life built on community focus and compassionate care. This dedication is reflected in the organization's comprehensive benefits package, commitment to professional development, and strong employee support programs that enhance both personal and professional growth. The Public Safety Monitor-Front Desk position at St. Luke's Hospital in New Bedford, MA, plays a crucial role as the first point of contact for patients and visitors within Southcoast Health facilities. This role requires someone with exceptional customer service skills, the ability to think independently, and strong problem-solving capabilities. The Public Safety Monitor is responsible for ensuring that all individuals entering the facility are authorized and have legitimate business, thereby maintaining a secure and welcoming environment for everyone. This position offers a 32-hour work week on a day shift schedule from 6:45 am to 3:15 pm, including weekend and holiday rotations, providing stability and balance for employees. In this vital role, your responsibilities will include welcoming and assisting patients and visitors with courtesy and professionalism, providing directions, and coordinating support for anyone requiring special assistance. Beyond customer service, this position also demands a solid understanding of safety protocols, conflict de-escalation techniques, and the capacity to operate effectively with minimal supervision. Southcoast Health supports its employees by offering robust training such as Management of Aggressive Behavior (MOAB) de-escalation, ensuring that staff are well-prepared to manage any challenging situations. At Southcoast Health, employees enjoy competitive pay and comprehensive benefits including generous earned time off, a 403B retirement plan with company match, tuition assistance, federal loan forgiveness programs, employee wellbeing initiatives, and customized leadership training opportunities. This combination of generous benefits and a culture deeply invested in employee well-being makes Southcoast Health an excellent place to build a rewarding and sustainable career in healthcare safety and security.

• High school diploma or GED equivalent
• Prior security, customer service, or administrative experience preferred
• Completion of MOAB de-escalation training within 120 days of hire
• Full vaccination against seasonal influenza and COVID-19 or approved exemption
• Ability to work a 32-hour week including weekend and holiday rotation
• Strong interpersonal and communication skills
• Ability to operate independently with minimal supervision