Clinical Concierge - NCT with MA/LVN - Full time, Days

Texas Health Breeze Urgent Care is a premier healthcare provider dedicated to delivering accessible, high-quality urgent care services to the North Texas community. Strategically located at 5964 W. Parker Rd., Suite 100, Plano, Texas, this facility is part of the extensive Texas Health system, one of the largest and most respected health networks in the region. Known for its patient-centered approach, Texas Health Breeze Urgent Care has been designed to address common medical needs efficiently, ranging from minor injuries and illnesses to diagnostic services. The centers operate daily from 8 a.m. to 8 p.m. to ensure convenience and quick care access, eliminating long wait times and even providing many patients with medication on-site. The commitment to excellence is further recognized by multiple awards, including Best Urgent Care in the Dallas Fort Worth area and a Specialty Training Commendation from the Commission on Ambulatory and Urgent Care Quality (CAUCQ). The role of Clinical Concierge at Texas Health Breeze Urgent Care is a unique and vital one, blending customer service with clinical expertise to create a seamless experience for patients and their guests. This full-time position demands working three 12-hour shifts per week between 7:45 AM to 8:15 PM, with the flexibility to float across multiple urgent care locations within the Texas Health network. As a Clinical Concierge, you will be the central point of contact guiding patients through their urgent care journey. Your duties will encompass clinical functions such as assisting healthcare providers with procedures and treatment, performing laboratory tests and x-rays, as well as administrative responsibilities including patient registration, payment collection, rooming, and discharge processing. In this role, you will ensure each patient feels welcomed and cared for by establishing trust and rapport, demonstrating professionalism and empathy to enhance patient satisfaction and throughput. Competency in various clinical skills is essential, including measuring vitals, documenting medical histories accurately, administering medications, and assisting with orthopedic applications and laceration repairs. Additionally, the Clinical Concierge is responsible for managing office and medical supplies, conducting quality checks, and responding promptly to emergencies by performing basic life support techniques and oxygen administration. This position requires holding credentials such as a Non-Certified Radiology Technician license registered by the Texas Medical Board at hire and either a Medical Assistant education or a Licensed Vocational Nurse (LVN) certification in Texas. Candidates will also need relevant health care clinical experience and training in x-rays or internal NCT programs. The organization provides ample opportunities for professional development through its strong Unit Based Council, nursing education innovations, and specialty training, including contact hours towards maintaining certifications. Working at Texas Health Breeze Urgent Care means joining a team recognized for high standards and patient-centered care. Employees benefit from competitive salary packages and comprehensive benefits, including health insurance, paid time off, retirement plans, tuition reimbursement, and student loan forgiveness programs. The supportive work environment encourages growth and continuous learning while contributing to the health and well-being of the community. If you are passionate about delivering compassionate patient care with clinical skill and an excellent service mindset, the Clinical Concierge role at Texas Health Breeze Urgent Care offers a rewarding career path in a well-established and respected healthcare system.

• H.S. diploma or equivalent
• Completion of approved NCT training program
• Successful completion of a Medical Assistant education program or vocational nurse program
• 6 months previous health care facility clinical experience as LVN, MA, CNA, or other patient care
• 6 months previous x-ray experience or completion of internal THR NCT training program
• Registered Non-Certified Radiology Technician by the Texas Medical Board upon hire
• Licensed Vocational Nurse State of Texas if LVN upon hire
• Basic Cardiac Life Support (BCLS) certification
• THR Urine Drug Collector training