Practice Support Assistant (Clinical Receptionist) - 32 hours per week - Bronson Orthopedic Speci...

Bronson Healthcare Group is a leading healthcare provider with a strong presence throughout Michigan. Known for its commitment to compassionate care, innovative medical services, and community health, Bronson operates multiple hospitals and specialty centers focused on delivering high-quality patient experiences. The organization places a high value on teamwork, integrity, and positivity, offering a supportive and dynamic work environment for its employees. Bronson South Haven, part of this expansive network, serves as a key facility specializing in orthopedic care, among other medical specialties. The Practice Support Assistant (Clinical Receptionist) position at Bronson Orthopedic Specialists in South Haven, MI, is a crucial role dedicated to ensuring smooth patient interactions and office operations. This part-time role requires 32 hours per week and involves a range of administrative and clinical support functions. The employee in this position will be the first point of contact for patients, responsible for answering phones, greeting patients warmly, scheduling appointments, and managing patient check-in procedures. The role demands excellent customer service skills, proficiency with medical insurance processes, and the ability to manage patient information with the highest confidentiality standards. The Practice Support Assistant will handle various critical administrative tasks such as preparing and retrieving patient files, verifying insurance and payment information, entering charges and payments into the practice management system, and coordinating appointments based on provider preferences. This position also involves managing patient medical records according to current standards, assisting with basic office functions like filing, faxing, and copying, and managing communications within the team and with patients to maintain a positive service environment. In addition to direct patient interactions, this role supports centralized practice services focusing on accurate registration, demographic and insurance data entry, and review of patient accounts to ensure billing and information integrity. The candidate must demonstrate competency in medical office software, particularly hospital-based systems like Medic, Misys, or Tiger. The ideal candidate will have a high school diploma or GED and 3-6 months of relevant experience, with a preference for those familiar with medical insurance processes. Strong keyboarding, data entry, organizational skills, and the ability to multitask are essential. The Practice Support Assistant must maintain confidentiality of sensitive medical information and adhere to hospital safety and infection control policies rigorously. This opportunity offers a chance to join a compassionate, team-oriented environment where every task contributes to exceptional patient care and operational excellence at Bronson Orthopedic Specialists.

• High school diploma or general education degree (GED)
• 3-6 months of related experience
• previous experience working with medical insurance highly preferred
• must have keyboarding and computer skills
• ability to file accurately
• professional communication and excellent customer service skills
• ability to perform light clerical duties
• previous computer experience including hospital-based programs such as Medic, Misys, or Tiger preferred
• proficient in organizing, alphabetizing, filing and prioritizing multiple tasks
• excellent math skills
• ability to use basic office equipment
• ability to maintain confidentiality of sensitive medical information
• excellent verbal and communication skills
• ability to maintain positive customer service
• ability to establish effective working relations within a team
• must maintain the highest level of confidentiality
• ability to perform work involving mental and visual fatigue
• ability to perform physical demands such as walking, standing, stooping, bending, sitting, and light lifting
• must register patients/customers and confirm demographic and insurance information
• complete required fields in practice management system
• determine patient co-payments and collect payments
• enter charges/payments into MISYS/Tiger or other system
• prepare encounter forms using correct ICD-9 and CPT codes
• schedule and coordinate patient appointments, tests, and referrals
• answer telephones and provide information per service standards
• maintain patient medical records
• obtain patient authorization for transfer of health information
• maintain patient confidentiality
• perform basic office duties
• compose and proofread letters and reports
• maintain a clean work environment
• communicate equipment problems
• maintain accountability for special projects
• perform management-assigned duties
• establish effective internal working relationships
• engage in continuous study and training
• ensure accurate and timely documentation
• treat patients and staff with kindness and respect
• demonstrate teamwork and integrity
• maintain compliance with safety and infection control policies
• manage provider schedules
• print physician daily schedules
• run reports from practice management system
• prepare and verify deposits
• perform other duties as assigned
• maintain unsupervised access to medication room for supplies