Player Development Manager - $67900 to $88300 per YEAR

Rolling Hills Casino and Resort is a premier gaming destination located in Corning, California. As a well-established casino and resort, it offers guests an exceptional experience through its expansive gaming floor, luxurious accommodations, diverse dining options, and engaging entertainment events. The casino prides itself on delivering unparalleled customer service and fostering a vibrant atmosphere where guests can enjoy games of chance, social events, and exclusive promotions. The establishment is known for its dedication to player development and loyalty, which plays a central role in enhancing the guest experience and the overall profitability of the casino. Rolling Hills Casino and Resort continually innovates within the gaming industry and leverages its talented team to drive business growth while maintaining compliance with regulatory standards. The Role: The Player Development Manager position at Rolling Hills Casino and Resort is a full-time role with a competitive salary range of $67,900 to $88,300, offering an exciting career opportunity for professionals passionate about casino marketing and player relations. The Player Development Manager is responsible for all essential duties of a casino host, with a particular focus on managing the Player Development department. This role involves resolving issues between guests and the player development team and crafting strategies and actionable tactics aimed at enhancing the casino's profitability through superior player development and customer service. Key responsibilities include generating and achieving revenue goals by identifying and nurturing high-value players on and off the property while also targeting those with potential for growth. The manager oversees the Player Development department’s operations, including staff training, performance evaluations, scheduling, and disciplinary actions. Leading and empowering the Casino Hosts to optimize their interactions with players is essential for maintaining the casino's competitive edge. The Player Development Manager collaborates closely with other departments such as marketing, events, and hotel operations to ensure that all promotions, incentives, and entertainment offerings are communicated effectively to the gaming guests, enhancing player loyalty and rewarding high-value patrons. This role also involves meticulous management of player information confidentiality, compliance with company policies, and regulatory guidelines. The Player Development Manager is instrumental in planning and executing special events tailored to player development, analyzing the effectiveness of reward programs, and managing the department’s budget. Effective communication skills are necessary to foster positive relationships with both players and internal teams. The ideal candidate will have at least a bachelor’s degree, four years of experience in casino marketing or an equivalent combination of education and experience, and must hold relevant gaming licenses and certifications. Not only does this role demand strong leadership and analytical abilities, but it requires a genuine passion for enhancing guest experiences and driving business success in a dynamic casino environment.

• Minimum 21 years of age
• bachelor's degree or equivalent combination of education and experience
• at least four years of experience in casino marketing and player development
• gaming license issued by the Paskenta Gaming Commission
• must obtain Title 31 certification as trained by Rolling Hills Casino
• ability to communicate effectively
• ability to calculate and solve practical problems
• ability to maintain confidentiality of player information