Phoenix,AZ,USA-based Aviation at Alaska Airlines | Hiring

Worldwide Flight Services (WFS) is a global leader in air cargo handling, ground services, and technical operations. Operating across 164 airport locations in 18 countries and on five continents, WFS provides comprehensive services that include cargo shipment, luggage handling, business to customer delivery, and ensuring flights operate safely and securely. With a commitment to excellence, WFS strives to serve its customers at the highest level every day through the expertise of its specialized teams in cargo, passenger, ramp handling, and technical services. The company fosters a dynamic and inclusive work culture that promotes growth, innovation, and operational efficiency in the aviation services industry. The role of Agent, Passenger Service, is pivotal within the WFS operation, especially at the bustling Phoenix, AZ Sky Harbor International Airport. This part-time position offers a flexible schedule with available work days on Monday, Thursday, and Saturday from 11:30 AM to 4:00 PM, with a competitive compensation rate of $18.00 per hour. As a Passenger Service Agent, you will play a vital role in delivering exceptional customer service related to airport and passenger operations. Responsibilities span from assisting passengers with reservations, ticketing, and baggage handling to providing general travel information that ensures a smooth travel experience. This role also involves facilitating boarding and deplaning procedures, validating tickets, and resolving baggage claims and lost and found inquiries to enhance passenger satisfaction. Besides focusing on passenger assistance, the position requires adherence to rigorous security protocols and compliance standards to uphold safety across operational activities. You will be involved in processing airfreight shipments, ensuring accuracy in documentation, and maintaining inventory control within warehouse and dispatch areas. The role demands strong communication skills, attention to detail, and the ability to multitask in a fast-paced, often physically demanding environment. WFS presents an excellent opportunity for individuals seeking to advance their careers in the aviation and logistics sectors, offering internal mobility, training opportunities, and a supportive workplace. Employees also enjoy a variety of benefits including access to paid medical care options, wellness programs, travel discounts, and a 401k program with company match. WFS recognizes and rewards top performers through awards and incentive platforms, emphasizing a culture of recognition and employee engagement. Commitment to workplace diversity and inclusion is also a cornerstone of WFS’s employment philosophy, ensuring equitable opportunities for all qualified individuals.

• High school diploma or GED equivalent
• At least 1 year of experience in customer service or related field
• Ability to work varied shifts, including weekends, holidays, and nights
• Strong verbal and written communication skills
• Ability to lift and handle baggage weighing up to 50 lbs
• Basic computer proficiency, including the ability to input data and use relevant software
• Stay up to date on recurrent training as assigned
• Ability to obtain and maintain airport security badge
• Ability to keep up with recurrent training in a timely manner
• Ability to read, write, and speak the English language