Philadelphia,PA,USA,PA:Front Office Manager at Hampton Inn

HHM Hotels is a distinguished hospitality management company known for operating a portfolio of upscale and luxury hotels that prioritize guest satisfaction, sustainability, and operational excellence. With a reputation for delivering exceptional guest experiences and managing prestigious properties across various locations, HHM Hotels emphasizes a culture of quality service, continuous improvement, and core values that drive success and foster a supportive workplace environment. The company is recognized for its commitment to standards that blend style, sustainability, and guest comfort, creating memorable stays for travelers worldwide. The position of Front Office Manager at HHM Hotels plays a pivotal role in maintaining and elevating the quality of front office operations in one of its properties. This role is essential to ensuring that all guest-facing services meet the established brand and hotel standards while upholding the company’s core values such as People Are Our Capability, Hearts That Serve, Only Excellence, Stay Nimble, and Own It. The Front Office Manager is responsible for managing all aspects of the front office, including staff recruitment, training, scheduling, coaching, and support, ensuring all associates perform their duties with the highest level of professionalism and guest service. Beyond personnel management, the Front Office Manager must maintain a keen focus on guest satisfaction scores, actively working to improve overall guest experiences by addressing service deficiencies with targeted action plans. The manager oversees financial processes within the front office, ensuring compliance with accounting controls and policies while developing and monitoring departmental budgets and forecasts. This role also entails supervising all guest services department managers, reviewing guest correspondence and incident logs, and managing vendor and personnel contracts to ensure smooth hotel operations. Additionally, the manager is tasked with optimizing occupancy management to prevent overbooking and maximize revenue. Candidates for this role can expect to work in a dynamic and sometimes physically demanding environment, requiring stamina to stand, walk, lift, and perform various movements over extended periods. The position demands flexibility in work schedules, including holidays and weekends. HHM Hotels offers a clear path for professional growth within its management ranks, with opportunities to advance from Assistant General Manager to General Manager and eventually Area General Manager. This career trajectory underscores the company's commitment to nurturing talent and promoting from within. In summary, the Front Office Manager at HHM Hotels is a crucial leadership role that combines operational management, financial oversight, team leadership, and guest service excellence. The successful candidate will be proactive in improving service standards, skilled in managing diverse teams, and focused on implementing efficient front office procedures that align with the company’s sustainability and quality objectives. This role not only offers a chance to contribute to a renowned hospitality brand but also provides meaningful career advancement opportunities within a supportive and values-driven company.

• Associate's or Bachelor's degree preferred
• 2 to 5 years hospitality related experience
• Ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
• Availability to work varying schedules including holidays and weekends