Pei Wei Restaurant Shift Leader-Hospitality/Culinary

Pei Wei is a dynamic and fast-growing restaurant chain specializing in fresh, made-to-order Asian cuisine with a commitment to quality, service, and a unique dining experience. Known for its innovative approach to fast-casual dining, Pei Wei combines bold flavors with fresh ingredients to deliver delicious meals in a vibrant and welcoming atmosphere. With locations across various regions, Pei Wei continues to expand and invest in talent to maintain its high standards for food quality and customer satisfaction. As a Shift Leader at Pei Wei, you play a pivotal role in supporting restaurant management and ensuring the smooth operation of daily activities. This position offers you the opportunity to lead by example, guiding team members through training, coaching, and performance support to uphold Pei Wei's standards. Success in this role demands versatility, as Shift Leaders are engaged in all facets of the restaurant, from overseeing guest interactions and front-of-house functions to ensuring kitchen execution meets company expectations. Proficiency with back-office systems for scheduling, reporting, cash handling, and inventory is also essential. Shift Leaders step into the leadership role during management absences and are accountable for maintaining operational excellence and delivering outstanding guest experiences. The role requires the ability to handle a broad range of responsibilities simultaneously, including team leadership, quality control, operational compliance, and administrative tasks. Shift Leaders are expected to be role models in behavior, appearance, and communication, reinforcing Pei Wei's culture and commitment to guest service. This position involves direct interaction with team members, management, and corporate support, requiring excellent communication skills and an ability to motivate and lead a diverse team effectively. Being a Shift Leader at Pei Wei not only involves day-to-day operational leadership but also plays a critical part in the onboarding and training process for new hires, ensuring smooth integration into the team and adherence to safety and quality standards. Shift Leaders manage and verify cash handling procedures and contribute to maintaining health, safety, and sanitation standards across all restaurant operations. They are expected to handle guest relations challenges proactively and coach team members to improve the overall guest experience continuously. Furthermore, Shift Leaders attend store manager meetings to stay aligned with company goals, policies, and updates, participating actively as leaders of their teams. The work environment demands physical stamina, including standing and walking for extended periods, bending, reaching, lifting up to 30 pounds, and keen sensory abilities to fulfill the job requirements effectively. This role is suitable for individuals who are action-oriented, customer-focused, self-motivated, and passionate about fostering a cohesive team environment while driving restaurant success. Pei Wei values dedication, a strong work ethic, and the ability to thrive in a fast-paced setting, making the Shift Leader position a rewarding opportunity for those seeking growth in restaurant leadership. The employment type is typically full-time with a compensation package consistent with industry standards for supervisory roles in fast-casual dining. Pei Wei offers a vibrant workplace where employees can develop their skills and advance within the company.

• High school diploma or equivalent preferred
• Minimum 6 months shift lead experience for external candidates
• Minimum 4 months Pei Wei experience for internal candidates
• Certified food handler
• Action oriented
• Customer focused
• Self motivated
• Ability to stand and walk for 4 to 10 hours per shift
• Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
• Ability to hear with 100 percent accuracy with correction
• Ability to see 20/20 with correction