Pei Wei Cashier-Front of House Team Member - Norman, OK

Pei Wei Asian Diner is a renowned fast-casual restaurant chain specializing in serving fresh, made-to-order Asian cuisine. Recognized for its vibrant flavors and commitment to quality, Pei Wei provides a welcoming dining experience that blends traditional Asian recipes with contemporary fast-food convenience. The company has established itself as a popular destination for guests seeking delicious and quick meals that do not compromise on taste or nutritional value. Their service philosophy emphasizes exceptional customer interaction, efficient ordering processes, and maintaining a clean, inviting environment for all patrons. With numerous locations across the United States, Pei Wei offers career opportunities focused on teamwork, customer satisfaction, and professional growth in the hospitality industry. The Front of House (FOH) Team Member at Pei Wei plays a crucial role in ensuring that guests receive exemplary service from the moment they enter the restaurant until they leave. This position involves a variety of responsibilities, including greeting guests in a timely and professional manner, providing detailed information about the menu and the unique concept of "How to Pei Wei," and accurately fulfilling orders whether for dining in or take-away. The employee will be handling orders placed in person, over the phone, or through online platforms, requiring strong communication and technical skills, especially in using the Point of Sale (POS) system efficiently. The role also includes operational duties such as managing the FOH setup, maintenance, and closing procedures aligned with Pei Wei Standard Operating Procedures (SOPs). The FOH team member also manages payment processing through various methods including cash and credit cards, ensuring accuracy in transactions and making change as required. Maintaining a clean and organized front of house area, including drink and condiment stations, is essential for creating a pleasant atmosphere for guests. This position requires adherence to the company dress code and the flexibility to work in varying temperature conditions, particularly warm environments near the kitchen area. In addition to operational tasks, this role demands excellent interpersonal and customer service skills, integrity, honesty, and accountability in all interactions. Employees must be capable of working effectively as part of a team, handling pressure calmly, and upholding Pei Wei’s commitment to quality service. Physical stamina is also necessary, with requirements to stand and walk for extended periods, handle objects weighing up to 30 pounds, and maintain excellent hearing and vision with correction. Overall, the FOH team member acts as the welcoming face of the restaurant, contributing directly to customer satisfaction and the smooth functioning of the dining experience.

• High school graduate or equivalent preferred
• Previous experience as a cashier and operating a POS system
• Ability to speak clearly and listen attentively in English
• Basic math skills and computer proficiency
• Ability to work in a team environment
• Ability to work calmly and effectively under pressure
• Physical ability to stand and walk for long periods
• Ability to reach, bend, balance, and transport objects up to 30 lbs repeatedly
• Ability to hear with 100 percent accuracy with correction
• Ability to see at 20/20 vision with correction