Pei Wei Asian Diner, LLC-Restaurant General Manager

Pei Wei Asian Kitchen is a well-established restaurant chain known for delivering authentic Asian-inspired cuisine in an inviting and contemporary atmosphere. With a commitment to quality and customer satisfaction, Pei Wei has built a reputable brand that emphasizes operational excellence, consistent food quality, and an exceptional guest experience. The company prides itself on fostering a supportive and engaging work environment where all team members are encouraged to grow professionally and contribute to the restaurant's continued success. This dedication to excellence and employee development is at the heart of Pei Wei's culture and operations. The General Manager position at Pei Wei Asian Kitchen plays a crucial role in ensuring the smooth and efficient operation of the specified restaurant location. This role is responsible for leading the management team, overseeing day-to-day operations, and delivering exceptional service to guests while maintaining all company standards, policies, and procedures. The General Manager acts as the driving force behind sales growth, profitability, and overall customer satisfaction. This role requires a dynamic leader who can promote a safe, clean, and respectful environment for both guests and employees alike. Key responsibilities include ensuring operational excellence through adherence to company recipes, processes, and safety standards. The General Manager takes ownership of guest relations, addressing any concerns promptly to maintain high levels of customer satisfaction. They are accountable for implementing company initiatives and goals, setting short- and long-term plans to boost sales and profitability through effective marketing and internal opportunities. Additionally, this position demands certification in Pei Wei Culinary and Front-of-the-House Operations, demonstrating the ability to perform operational duties daily. The General Manager is also tasked with recruiting, hiring, and training a full team, fostering ongoing leadership and development among management staff while ensuring compliance with food safety, labor costs, and overall restaurant maintenance standards. Administrative responsibilities such as payroll, cash handling, invoicing, and staffing management also fall under this role’s purview. Furthermore, the General Manager represents Pei Wei as a goodwill ambassador to the community, enhancing the brand's positive presence. This full-time position demands a leader with strong competencies in sales building, conflict resolution, team development, and emotional intelligence. The ideal candidate thrives in a fast-paced environment, is adaptable to change, and committed to promoting a sales culture that balances profitability with growth. Working conditions require the ability to manage physical tasks such as lifting, bending, and standing for extended periods. In summary, the General Manager at Pei Wei Asian Kitchen is a pivotal figure ensuring operational excellence, quality guest experiences, and profitable growth while maintaining a motivated and well-trained team. This role offers the opportunity to lead a vibrant restaurant location within a respected and rapidly growing company dedicated to culinary excellence and outstanding service.

• High school diploma or GED required
• 2 years general manager experience for external candidates
• 6 months Pei Wei senior or assistant manager experience for internal candidates
• Must obtain safe food handler permit within 6 months or sooner as required
• Ability to stand and walk for eight to ten hours per shift
• Capable of reaching, bending, balancing and transporting objects weighing up to 30 lbs
• Proven sales building competency
• Conflict management skills
• Emotional intelligence
• Ability to embrace and lead change
• Scheduling effectively to control labor costs
• Focus on food safety and sanitation
• Strong accountability and results-driven mindset