Patient Access & Guest Services Representative

Mary Free Bed Rehabilitation Hospital is a nationally accredited, not-for-profit rehabilitation hospital dedicated to restoring hope and freedom through comprehensive rehabilitation services. The hospital has been a pillar in the medical community for over a century, serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics, as well as home and community programs. Known for its patient-centered approach and innovative care, Mary Free Bed has earned a reputation for outstanding clinical outcomes across Michigan and beyond. The hospital’s mission emphasizes compassion, quality care, and the empowerment of patients and their families as they rebuild their lives, positioning it as a leader in rehabilitation medicine with a strong family culture and values-based environment. The role of Patient Access & Guest Services Representative at Mary Free Bed is critical as the first point of contact for patients, families, and visitors, blending concierge-level customer service with essential administrative support. This day-shift role operates Monday through Friday from 8:00 am to 4:30 pm, ensuring that all guests receive a warm, professional welcome and guidance throughout their visit. The representative helps facilitate a smooth flow of outpatient services and rehabilitation programs by providing wayfinding assistance, securing mobility aids such as courtesy wheelchairs, and maintaining an orderly guest environment. This position requires an individual who embodies warmth, professionalism, and pride in service, reflecting the hospital’s commitment to compassionate care and patient satisfaction. This role also requires effective communication skills, both for internal coordination and for assisting guests and patients. The Patient Access & Guest Services Representative acts as a liaison between patients and various hospital departments, ensuring accurate information dissemination and efficient patient throughput. Important tasks include managing communications via phone and internal systems, partnering with volunteers and staff, and supporting outpatient access work queues to enhance operational efficiency. The role also contributes to quality improvement by identifying issues and seeking solutions that improve patient and family satisfaction. With a comprehensive set of responsibilities aimed at enhancing the patient experience, this position offers an opportunity for individuals passionate about healthcare and customer service to make a meaningful impact. Compensation starts at $19.50 per hour, and flexibility to work extended hours as needed is important. Physical demands include the ability to stand or sit for extended periods and to assist with mobility devices as needed, aligning with ADA standards. Mary Free Bed values diversity and inclusion, providing reasonable accommodation for qualified applicants with disabilities. This position offers a supportive environment where employees thrive, focusing on patient care, teamwork, and trust within a proud tradition of service.

• High school diploma or GED
• Two years of customer service experience preferably in healthcare
• Competent with computers including Microsoft Office Suite
• Functional hearing ability for phone and PA communications
• Ability to work flexible schedules and extended hours as needed
• Problem resolution skills
• Ability to manage multiple priorities
• Ability to communicate effectively in standard English
• Ability to understand and follow written, oral, or diagram instructions