Passenger Service Manager-$61000 Per YEAR-Fort Lauderdale,FL,USA,FL

Menzies Aviation stands as a global leader in the aviation services industry with a rich heritage dating back to 1833. Over nearly two centuries, Menzies has evolved into a critical partner that supports the aviation sector worldwide by providing a comprehensive range of services including air cargo handling, fuel supply, and ground operations across six continents. The company’s extensive global presence is complemented by a steadfast commitment to exceptional service quality, safety, and security, as well as a deep passion for community wellbeing. Menzies Aviation operates with a people-centric philosophy, emphasizing passion and pride in everything its teams do, whether they are working landside or airside, above or below the wing. This longstanding company culture fosters a supportive, dynamic working environment that encourages continuous growth and excellence. The opportunity available is for a Passenger Service Manager based in Fort Lauderdale, Florida, an exciting position within the fast-paced and highly dynamic environment of international aviation. This role is integral to the day-to-day passenger service operations at one of the busiest international airports. The Passenger Service Manager will play a key leadership role in managing the Passenger Service team to ensure consistently high and safe performance standards. This includes responsibility for planning, resource allocation, regulatory compliance, customer relationship management, and the ongoing professional development of the team. The successful candidate will work closely with airline customers and airport authorities to meet and exceed service expectations and regulatory requirements. Working at Menzies Aviation offers a unique career trajectory supported by comprehensive training and development opportunities. Employees benefit from an attractive compensation package which includes medical and dental benefits, company-matched Registered Retirement Saving Plan (RRSP) contributions, and exceptional terms and conditions of employment. As the world’s largest aviation services provider by number of operating countries, Menzies offers unparalleled exposure to some of the most prestigious airlines globally, providing the chance to influence and elevate standards within one of the most critical sectors of air travel. This role also emphasizes safety and security as top priorities, with a focus on fostering a work environment that is safe, secure, and supportive not only for employees but also for passengers and the wider community. Joining Menzies Aviation means being part of a globally respected company where your leadership, operational expertise, and passion for aviation will be valued and nurtured within a vibrant and innovative team. If you have a proven track record in airport passenger service management and thrive in an environment requiring quick thinking and decisive action, this role presents an outstanding chance to advance your career in aviation management.

• Previous management experience and a demonstrable track record of passenger services success
• excellent communication skills
• ability to build an excellent working relationship with staff, airline customers, airport authorities and suppliers
• possess 3-5 years of aviation industry experience with sound knowledge of passenger operations and procedures
• organizing and planning skills, with the ability and initiative to react effectively and quickly to unexpected circumstances
• must be able to lift at least 70 pounds on a continuous basis
• must be able to pass a ten-year background check as required by US Customs
• must pass a pre-employment drug test
• must have current driver’s license with no violations over the past 5 years