Party Coordinator

Urban Air Adventure Parks is a leading indoor adventure park and the market leader in location-based entertainment. Founded in Dallas, the company pioneered the adventure park concept, establishing itself as the largest adventure park operator globally. Committed to creating memorable experiences, Urban Air focuses on helping kids have fun and encourages them to aim higher and achieve their fullest potential in a safe and exciting environment. Known for its innovative approach, Urban Air combines thrilling attractions, quality food services, and exceptional customer service to provide an unforgettable experience for families, groups, and corporate events. Urban Air Plymouth, a part of this dynamic chain, maintains the company's commitment to inclusion and equal opportunity employment. The park offers a vibrant work environment emphasizing safety, teamwork, and community engagement. As a fast-paced, family entertainment venue, it thrives on energy and enthusiasm, making every visitor feel special and ensuring top-quality guest satisfaction. The Party Coordinator role at Urban Air is a pivotal position designed to drive the sales and execution of group events including birthday parties, church gatherings, sports group outings, corporate team building, and various other celebrations. This position serves as the first point of contact for potential customers, tasked with tailoring party packages that combine food, drinks, and attractions to create the perfect event for each group. The ideal candidate will possess a passion for customer service, excellent communication skills, and the ability to manage and convert leads efficiently to meet or exceed sales goals. Working as the Party Coordinator means being part of a team dedicated to delivering a fun and seamless experience to every guest. You will work closely with the park team to ensure all aspects of the event are flawlessly managed from the initial inquiry through post-event follow-up to guarantee customer satisfaction. The role is fast-paced and requires someone highly organized and proactive, with a natural ability to sell value-add options and develop relationships that encourage repeat business and referrals. This position is also about embodying the brand’s energetic and positive culture by acting as an ambassador for the park experience. A successful Party Coordinator will possess a “can-do” attitude, a genuine interest in people, and a commitment to ensuring each guest leaves with an outstanding memory. Teamwork and safety are paramount, as is a willingness to take initiative and assist where needed beyond routine duties. The work environment is casual and fun, with a strong focus on maintaining a safe, secure, and sanitary setting for both guests and staff. The role requires availability to work weekends and evening shifts, supporting the operational needs of a busy entertainment venue. Urban Air values employees who are enthusiastic, goal-oriented, and dedicated to personal development and career growth within the company. If you thrive in a non-typical family entertainment setting and enjoy interacting with a diverse clientele while driving sales and guest satisfaction, this role offers an exciting opportunity to grow with one of the most innovative companies in the entertainment industry.

• high school diploma or equivalent
• prior experience in sales or customer service preferred
• availability to work weekends and evenings
• strong organizational and time management skills
• excellent communication and interpersonal skills
• ability to resolve conflicts effectively
• willingness to perform other duties as assigned