Part Time Concierge - The Emerson at Rocky Point

The Emerson on Rocky Point is a premier luxury high-rise apartment community located in Tampa, Florida. Situated on the scenic bay, this community offers residents a unique living experience highlighted by exceptional amenities such as a rooftop lounge with breathtaking views of the bay, a private boat dock with beach access, an indoor rooftop bar, a resort-style swimming pool, and a fully-equipped fitness center. Northwood Ravin, the developer behind The Emerson on Rocky Point, is renowned for creating top-tier residential properties across the Southeast. Their commitment to excellence and innovative design has earned them consistent recognition in the luxury apartment market. Northwood Ravin's organizational culture thrives on the core values of creativity, integrity, and an all-in mindset, fostering an environment where team members are encouraged to develop both professionally and personally. This approach ensures that employees are supported and empowered to reach their full potential while contributing to delivering extraordinary living experiences for residents. The company emphasizes inclusivity and collaboration within its workforce, making it a welcoming place to work and grow. The Concierge role at The Emerson on Rocky Point is a vital position focused on delivering top-notch customer service and acting as the first point of contact for residents, prospects, and visitors. As the community's front line, the Concierge creates a welcoming atmosphere, ensuring that every interaction is filled with positivity, professionalism, and helpfulness. Responsibilities range from greeting guests warmly and responding promptly to resident and prospect inquiries to providing information about leasing, community events, local attractions, and transportation options. This part-time position offers a flexible schedule with weekday shifts and occasional evenings and weekends, catering to a dynamic and fast-paced environment. The Concierge helps maintain the pristine presentation of the lobby and workspace, keeping the environment neat and inviting while managing essential amenities like coffee stations. Success in this role demands exceptional customer service skills, a polished and professional demeanor, and the ability to adapt quickly to changing priorities and requests. The Concierge plays a significant role in boosting resident satisfaction, retention, and overall community pride, thereby supporting Northwood Ravin's mission to deliver unparalleled service and create extraordinary residential experiences. Joining Northwood Ravin means becoming a valued member of a close-knit community that prioritizes your well-being and offers substantial professional growth opportunities. The company provides a comprehensive benefits package that includes competitive compensation, housing discounts, extensive training, health and wellness offerings such as medical, dental, and vision coverage, paid time off, retirement plans with matching contributions, and special programs like volunteer give back days and an employee referral incentive. Northwood Ravin also rewards employee tenure with increased benefits and special recognition, underscoring their long-term commitment to their workforce. Overall, this opportunity at The Emerson on Rocky Point is perfect for individuals with a passion for customer service, community engagement, and working in a luxury residential environment where growth, teamwork, and excellence are celebrated.

• High school diploma or equivalent preferred
• previous customer service experience preferred
• ability to communicate effectively in person, by phone, and via email
• strong interpersonal skills
• willingness to work evenings and weekends
• reliable and punctual
• ability to maintain a professional appearance
• willingness to learn and adapt in a dynamic environment