Part-Time Community Concierge - Apply Now!

PeakMade Real Estate is a dynamic Atlanta-based company specializing in the management and development of off-campus student housing, multi-family, and build-to-rent communities across the United States. With a robust portfolio spanning various states, PeakMade is dedicated to creating vibrant, well-managed residential environments that meet the needs of modern residents. The company fosters a fun, collaborative, forward-thinking, and purposeful working environment, driving a culture that emphasizes core values such as people matter most, doing the right thing, creating meaningful moments, owning responsibilities, and continuous evolution. As an Equal Employment Opportunity employer, PeakMade Real Estate is committed to diversity and inclusion in its hiring and workplace practices. The Community Concierge role at PeakMade Real Estate is a vital position designed to enhance the resident experience at a luxury Class A multifamily property with 555 apartment homes. This role serves as the crucial first point of contact for prospective residents, current residents, and vendors, making it integral in shaping positive impressions and fostering lasting relationships. The ideal candidate is expected to exhibit a high caliber of professionalism, problem-solving skills, and customer service acumen suited for a sophisticated residential community. In this role, the Community Concierge will expertly manage package logistics using specialized software, ensuring efficient sorting, auditing, and distribution of residents' parcels. Responsibilities extend beyond package management to include assisting residents with lockouts, guest parking, conference room reservations, and other resident services. The Concierge also supports leasing activities by facilitating tours and setting up resident events, alongside managing hospitality amenities such as the hospitality bar and Maker Hall—a resident amenity space requiring oversight for proper use and maintenance. Additionally, the Concierge plays a key role in vendor management, coordinating access and directions, while also supporting corporate partners with guest check-ins and key distribution. Emergency management forms a critical part of the duties, including prompt reporting and mitigating incidents such as water leaks. Administrative support tasks related to resident renewals, notices to vacate, move-ins, and move-outs demand attention to detail and proactive communication skills. This position requires a customer-focused, communicative individual capable of multitasking and professional interaction. The ability to lift up to 25 pounds and proficiency with Microsoft Office and other computer programs is essential, alongside maintaining a polished and professional appearance. The Community Concierge acts not only as a service provider but as an ambassador for the community values that PeakMade upholds, making this role indispensable for delivering an exceptional living experience and supporting the operational success of the property.

• 1-2 years experience in a hospitality environment
• Customer-focused mentality
• High-level communication skills
• Ability to answer phones promptly and speak appropriately and professionally
• Ability to multitask while maintaining attention to detail
• A passion for serving others
• Ability to lift up to 25 pounds
• Professional attire
• Proficiency with Microsoft Office suite and ability to adapt to other computer programs as needed