Front Desk Manager - Quick Hire!

HHM Hotels is a renowned hospitality company dedicated to delivering exceptional guest experiences through its network of hotels and resorts. Known for its commitment to quality, guest satisfaction, and operational excellence, HHM Hotels prides itself on creating welcoming environments for travelers of all kinds. The company fosters a culture rooted in core values such as inclusivity, customer service excellence, and sustainable business practices. They offer diverse career opportunities within the hospitality industry that promote growth and development. HHM Hotels operates globally, embracing a philosophy of people-centered capabilities, heart-driven service, and a continuous pursuit of excellence. The company is steadfast in its commitment to diversity and equal opportunity, ensuring a respectful and supportive workplace for all employees regardless of their background or identity. The role of Front Desk Manager at HHM Hotels is a pivotal position within the hotel’s operations, ensuring that the front desk runs efficiently and delivers the highest standards of guest service. As the frontline representative of the hotel, the Front Desk Manager is responsible for overseeing all front office activities, maintaining operational standards, and managing a team to provide an exceptional guest experience. This full-time role demands a balance of leadership, operational oversight, and direct guest interaction, making it indispensable to the hotel’s success. The successful candidate will step in to supervise all front office operations during the absence of the Assistant General Manager and will actively participate in daily front desk duties such as guest check-in and check-out, billing, and addressing guest needs. This position offers a clear progression path, starting from Front Desk Manager to Front Office Manager, then Rooms Division Manager, and ultimately to Assistant General Manager. The role emphasizes both managerial capabilities and hands-on involvement, requiring the candidate to coach and support front desk associates, handle guest complaints effectively, and work towards improving guest satisfaction scores. The Front Desk Manager will also coordinate with various departments, including food and beverage services, sales, and accounting, to maintain seamless operations. Responsibilities extend to monitoring financial controls, managing inventory for front office supplies and retail items, and adhering to sustainability initiatives under HHM’s EarthView program. Working conditions include varied hours, including weekends and holidays, with physical demands such as standing for extended periods and occasional lifting. This role suits highly organized, customer-oriented professionals eager to lead a team while delivering unparalleled service in a dynamic hotel environment.

• Associate's or Bachelor's degree preferred
• 1 to 3 years hospitality related experience including front desk operations
• ability to stand for extended periods
• capability to lift up to 25 pounds
• willingness to work varied schedules including holidays, weekends and alternate shifts
• excellent interpersonal and communication skills
• strong organizational and leadership abilities