Palatine,IL,USA-based Airport at Alaska Airlines | Hiring
Posted on October 24, 2025
Opportunity in Palatine, IL, USA
Position: Domestic Operations Support Agent I - Palatine, IL (Based in Palatine, IL, USA) Employer: AIT Worldwide Logistics, Inc. (Hiring in Palatine, IL, USA) Worksite: Palatine, IL, USA, IL Posted: Recently.
Salary: $20-$28/Hour (approx. $51.3k/Year) Benefits: This role offers a competitive benefits package. Clear growth pathways at our Palatine, IL, USA office.
Responsibilities
Core objectives involve your professional skills in a dynamic.
- This Palatine, IL, USA-based role is an excellent opportunity for professionals skilled in relevant skills.
- Our AIT Worldwide Logistics, Inc. team in Palatine, IL, USA, IL is growing.
- Benefit from working in Palatine, IL, USA, a key hub for the a dynamic industry.
AIT Worldwide Logistics is a leading global freight forwarder headquartered in Chicago, with over 40 years of experience providing comprehensive supply chain solutions to a diverse range of industries such as aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences, and marine. The company prides itself on its consultative approach and the ability to customize flexible, door-to-door deliveries via sea, air, ground, and rail. With a vast global network spanning over 150 locations across Asia, Europe, and North America, AIT supports businesses in expanding their market access on a worldwide scale. The firm emphasizes leveraging scalable and user-friendly technology to deliver efficient logistics solutions on time and within budget. AIT is dedicated to fostering a collaborative and supportive work environment, where diverse global teams work together as trusted advisors, ensuring exceptional customer satisfaction. They emphasize continuous growth, learning, and giving back to local communities, making AIT a fulfilling place to build one’s career.
The position of Domestic Operations Support Agent I at AIT is a critical role responsible for monitoring daily reports related to the company’s stations and agents, identifying trends, and resolving past due issues. This role involves working closely with both internal teams and external agents to ensure compliance with Cartage Manual requirements and to enhance on-time performance metrics. The support agent plays a key role in assisting agents with training and portal usage, specifically the MyAIT for partners portal, helping to streamline communication and operational efficiency. They are also tasked with resolving escalations between AIT and agents, thereby maintaining smooth operational workflows. The salary range for this role is from $20.70 to $28.60 per hour, with variations dependent on geography and individual skills and experience. This job is well suited for professionals who thrive in a fast-paced, high-volume environment and have a keen eye for detail, strong organizational skills, and excellent customer service capabilities. The role forms an essential bridge between AIT’s operational teams and their external logistics agent partners, ensuring high standards of performance and service quality are met consistently. This position offers the opportunity to contribute meaningfully to the company’s operational success while growing professionally in a supportive and dynamic global logistics firm.
- High school diploma
- 1+ years customer service experience
- 1+ years freight forwarding experience preferred
- 1+ years trucking or cartage-related work experience preferred
- Strong verbal and written communication skills
- Proficiency in Microsoft Office
- Excellent customer service skills
- Strong work ethic
- Ability to work collaboratively
- Ability to thrive in a fast-paced environment
- Strong attention to detail