Overnight Customer Service Representative

The hiring establishment is a dynamic entity operating out of Denver Airport, a major hub for regional, national, and international travelers. This company is engaged in providing customer service solutions within an airport environment, focusing on delivering outstanding assistance to passengers and travelers who rely on timely and accurate information during their transit. As an organization dedicated to exceptional service, the company values a customer-first approach and strives to maintain a welcoming and efficient atmosphere within the fast-paced setting of an airport terminal. This particular role is for an Overnight Customer Service Representative based at Denver Airport in Colorado. The position involves providing key assistance during the overnight hours—a crucial time when passenger needs must be met efficiently despite reduced staffing compared to daytime operations. The Representative will assist with various inquiries, including ticketing and baggage services, ensuring that customers receive accurate and up-to-date information about flights and airport procedures. Effectively addressing and resolving customer concerns promptly, and in a professional manner, is pivotal to the success of the role. Moreover, this position requires a proactive attitude that fosters a positive experience for travelers, often under pressure or in stressful travel scenarios. The ability to communicate clearly and empathetically, manage multiple customer interactions, and adapt to rapidly changing operational circumstances strongly supports the company’s vision to provide seamless customer support. Skills essential to this role include excellent communication capabilities, creative problem-solving, adaptability to overnight work schedules, and a genuine commitment to prioritizing customer needs. This job offers competitive compensation and additional benefits tailored to support and incentivize employees working overnight shifts. Benefits include access to airport facilities, which aids convenience for staff, flexible overnight scheduling to accommodate personal and professional demands, and opportunities for career advancement within the customer service or broader airport operations framework. Joining this team means becoming part of a service-focused organization dedicated to high standards in customer care and operational excellence, providing meaningful support to travelers in one of the busiest and most diverse airports in the country.

• high school diploma or equivalent
• experience in customer service
• excellent communication skills
• problem-solving abilities
• ability to work overnight shifts
• adaptability
• customer-centric attitude