Dual Assistant Director of Front Office - Austin, TX

White Lodging is a leading hospitality management company known for developing and operating a diverse portfolio of premium-brand hotels, rooftop bars, and restaurants across some of the most vibrant cities in the United States. With a strong commitment to excellence, White Lodging focuses on creating memorable guest experiences by blending innovative hospitality with exceptional service standards. The company has earned numerous awards for its dedication to quality and guest satisfaction, establishing itself as a trusted name in the hospitality industry. White Lodging believes that the core of its success lies in how people make others feel, and it invests heavily in creating a supportive environment that fosters employee growth, engagement, and development. This philosophy drives the company’s inclusive culture, encouraging team members to be their best selves and contribute meaningfully to the guest experience. The Front Office Manager role at White Lodging is a pivotal position that directly influences guest satisfaction and operational efficiency. This full-time role is responsible for leading and managing all front office operations, including the front desk, PBX, concierge, and bell stand. The Front Office Manager ensures seamless daily operations while fostering a positive and guest-centric atmosphere. This position requires a proactive leader who can motivate and empower associates, handle guest feedback constructively, and collaborate effectively with other departments, such as housekeeping, to uphold White Lodging's brand standards for cleanliness and superior service. The Front Office Manager also oversees the optimization of departmental performance by managing staffing levels, reallocating resources, and controlling expenses to meet or exceed budgeted financial goals. In addition to overseeing daily operations, the Front Office Manager plays a critical role in talent development by coaching and mentoring team members to build a high-performing and engaged team. This role demands analytical capabilities to interpret guest service scores, budget performance, and associate engagement survey results to implement continuous improvement strategies. Candidates for this role should possess excellent communication skills, strong decision-making capabilities, and a passion for delivering outstanding guest and associate experiences. A college degree or equivalent experience in a similar front office or hospitality management role is preferred. White Lodging values inclusive leadership and offers comprehensive benefits that support personal and professional growth, making this position ideal for hospitality professionals looking to advance their careers in a dynamic and rewarding environment.

• Knowledge of front office operations
• strong decision-making and problem-solving skills
• experience in financial management including P&L analysis, budgeting, forecasting, and labor productivity management
• excellent communication skills
• ability to lead and inspire a team
• passion for excellent guest and associate service
• college degree or equivalent experience preferred