Operations Supervisor Position in Chula Vista,CA,USA | Hiring

Azul Hospitality is a dynamic and esteemed hospitality company known for operating a collection of well-regarded hotels that emphasize exceptional guest experiences and operational excellence. Azul Hospitality prides itself on maintaining high standards of service and fostering a professional environment that balances the needs of guests, staff, and owners alike. By adhering to strict brand standards and focusing on continuous improvement, Azul Hospitality ensures that each stay is memorable for guests while driving effective operational management for its properties. This particular role centers around the supervision of hotel operations, with the key responsibility of developing and implementing outstanding strategies that exceed the expectations of guests, staff members, and hotel owners. The position functions as the resident expert in compliance with all brand standards related to front desk operations, including check-in and check-out procedures, guest entertainment, sales, and managing all aspects of the hotel’s facilities. The role requires daily supervision and leadership of Front Desk Agents and involves supporting other critical hotel departments such as Housekeeping, Maintenance, and Sales to ensure smooth and efficient daily operations. The primary objective of this position is to maintain operational excellence while maximizing hotel revenues and guest satisfaction scores. The supervisor ensures efficient guest registration, check-out, and telephone service, enforcing proper public relations techniques and handling all transactions with accuracy and professionalism. Engaging in sales activities through up-selling programs and occupancy strategies contributes to the hotel’s revenue goals. A vital component of the role is staff training and development. This includes directing and assisting front desk staff and telecommunications teams, managing break schedules, and ensuring adherence to work schedules and policy compliance. Participation in staff hiring processes, performance appraisals, and transaction management further contributes to the effective functioning of hotel operations. Operational oversight extends to ensuring proper staffing levels aligned with hotel demand, completion of daily reports and forms, and consistent compliance with local, state, and federal safety and brand regulations. The supervisor is also expected to be proactive in supporting Housekeeping with cleaning and laundry tasks, Food and Beverage by managing orders, inventory, and staff operations, as well as Marketplace functionality. The role requires excellent leadership capabilities, strong communication and computer skills, and a detailed knowledge of hospitality systems such as property management software, point of sale (POS) systems, and telecommunications equipment. Candidates must demonstrate a thorough understanding of equal employment opportunity laws, occupational safety, wage regulations, and labor relations to ensure compliance within the hotel environment. Physical demands of the job involve mobility, maneuvering within the hotel in moderate temperature environments, handling moderate lifting tasks, and operating office equipment with dexterity. The job demands strong organizational skills, the ability to manage multiple tasks effectively, and a customer-focused approach to problem-solving and conflict resolution. Educationally, a high school diploma or equivalent is required, with a bachelor's degree or higher preferred. Prior front desk experience is essential, with supervisory experience in hospitality being highly beneficial. Additionally, familiarity with loyalty programs, brand standards, and industry systems enhances the candidate's suitability for the position. In summary, this position is ideal for individuals passionate about hospitality management who are committed to delivering superior guest experiences while ensuring operational efficiency and compliance with high service standards. It offers opportunities to develop leadership skills and play a vital role within a respected hospitality organization like Azul Hospitality.

• High school diploma or equivalent
• Prior front desk experience
• Ability to provide and maintain valid driver's license
• Knowledge of brand standards and hospitality policies
• Strong communication skills
• Ability to lift up to 45 lbs
• Ability to stand and move for extended periods
• Capable of working in moderate temperature controlled environments
• Ability to operate office equipment
• Availability for varied schedules including training and meetings
• Maintenance of neat and well-groomed appearance
• Regular attendance and punctuality
• Compliance with company safety and operational rules