Operations Supervisor

Courtyard by Marriott Detroit Warren is a renowned hotel brand under the global Marriott International portfolio, located at 30190 Van Dyke Avenue, Warren, Michigan. As part of Marriott International, Courtyard by Marriott focuses on delivering excellent hospitality services tailored to business travelers and other guests. The hotel emphasizes providing a guest experience that is not only accommodating but also innovative and welcoming. Known for its commitment to enhancing the traveler’s journey, Courtyard has carved out a niche by designing hotels with the business traveler in mind, ensuring comfort, convenience, and quality at every turn. Marriott International is dedicated to fostering a diverse and inclusive workplace, celebrating unique backgrounds, talents, and perspectives of its associates. The company is an equal opportunity employer, committed to non-discrimination and aiming to create environments where every employee feels valued and empowered. The role of the Front Desk Cashier at Courtyard by Marriott Detroit Warren is a full-time, non-management position focused on guest services and operations within the rooms and guest services category. This role is essential in providing a smooth and welcoming check-in and check-out experience for guests. The Front Desk Cashier is responsible for managing guest reservations, verifying identities, processing payments, assigning rooms, and ensuring room keys are correctly activated and issued. In addition to handling these operational tasks, this position requires a strong customer service mindset to address and resolve guest requests, inquiries, or issues by coordinating with other departments such as bellperson services and housekeeping. The role also involves administrative tasks including completing designated cashier and closing reports in the hotel’s computer system, reviewing shift logs and daily memo books to document important information, and managing charges from hotel outlets such as the health club or retail shop to guest rooms. Another critical component of this position is supporting management by assisting in training, evaluating, motivating, and coaching other employees. The Front Desk Cashier acts as a role model and a first point of contact for the hotel’s Guarantee of Fair Treatment and Open Door Policy processes, demonstrating leadership and professionalism even in a non-management capacity. Ensuring safety standards are upheld is also an essential responsibility, involving reporting unsafe conditions and completing necessary safety training. The position requires adhering strictly to Marriott’s policies on personal appearance, confidentiality, and asset protection while maintaining a professional demeanor at all times. Guest engagement is a cornerstone of this role, where the employee welcomes and acknowledges guests according to company standards, anticipates service needs, assists individuals with disabilities, and expresses genuine appreciation to enhance the guest experience. Effective communication skills are vital, as employees must speak clearly, use professional language, and handle telephone calls with proper etiquette. The ability to build and maintain positive working relationships with colleagues contributes to achieving quality expectations and service standards. Physical demands of the job include standing, sitting, or walking for extended periods and handling objects weighing up to 25 pounds. The role requires flexibility to perform other reasonable duties as assigned by supervisors. Joining Courtyard by Marriott Detroit Warren offers an opportunity to be part of a global team dedicated to excellence, career growth, and delivering exceptional hospitality experiences that inspire guests and employees alike.

• High school diploma or G.E.D. equivalent
• Minimum 1 year of related work experience
• At least 1 year of supervisory experience
• Ability to communicate clearly and professionally
• Capability to handle physical job demands including lifting up to 25 pounds
• Willingness to work full time and on site
• Commitment to follow company policies and safety procedures
• Professional appearance and demeanor
• Ability to maintain confidentiality and protect company assets