Operations Manager - Quick Hire!

Amex GBT is a global leader in business travel management, known for inspiring colleagues to view travel as a force for good. The company fosters an inclusive and collaborative culture where every employee's voice is valued, enabling them to make a meaningful impact within the travel industry. With a commitment to excellence and innovation, Amex GBT supports its workforce through opportunities for development and a range of benefits designed to promote work-life balance and well-being. This dynamic organization carries a legacy of delivering superior service and driving transformation in the business travel sector. Working at Amex GBT means engaging with a global community, contributing to sustainability efforts, and harnessing technology to reshape how businesses approach travel management. The Operations Manager role at Amex GBT is a critical leadership position tasked with overseeing and optimizing the Traveler Care operations to enhance customer satisfaction, drive financial profitability, and maintain high standards of quality and performance. This role requires partnering closely with Commercial colleagues to design, deliver, and manage service programs that consistently meet client needs and expectations. The successful candidate will regularly analyze program performance to identify operational efficiencies, foster global consistency, and prevent scope creep. Working alongside senior leaders across Traveler Care and Commercial functions, the Operations Manager will take a proactive role in financial stewardship, ensuring the maximization of supplier revenue and aligning client needs with profitable, high-margin products. Leading a dedicated team, the Operations Manager will emphasize coaching, development, and employee engagement to sustain excellent performance levels and retention rates. A strong leadership style that combines inclusivity with clear, results-oriented strategies is essential to succeed in this role. The responsibilities extend to driving innovation and leveraging technology and self-service solutions to reduce costs while maintaining or exceeding customer satisfaction standards. This position involves a comprehensive approach to quality management by identifying and implementing business process improvements in collaboration with internal experts such as Process Engineering and Customer Experience teams. Staying informed about industry trends and best practices is vital to ensure the team remains competitive and efficient. Located in New York, United States, this full-time role offers a competitive salary range of $66,500 to $123,500, which reflects the complexity of the role and the candidate's experience. Alongside the base salary, the position is eligible for a discretionary annual bonus linked to individual and company performance. Amex GBT’s extensive benefits package includes health, welfare, and retirement programs; parental and adoption leave; travel perks; and access to thousands of professional development courses, underscoring the company's commitment to employee well-being and growth. By joining Amex GBT as an Operations Manager, you will be part of a pioneering organization that values innovation, collaboration, and continuous improvement in the business travel industry. This role is perfect for a motivated leader with a passion for delivering operational excellence, fostering team growth, and making a significant impact in a global setting.

• Minimum of 5 years leadership experience
• Broad knowledge of complex Traveler Care operations and processes
• Proven track record improving KPI performance
• Strong interpersonal and communication skills
• Ability to multitask and meet deadlines
• Proven influencing skills with stakeholders
• Inclusive leadership style focused on results and engagement
• Experience in project management
• Knowledge of Sabre GDS
• Located in or willing to work in New York, United States