Operations Agent - Wichita, KS

Menzies Aviation is a ground handling and cargo services company with a rich heritage dating back to 1833. Over nearly two centuries, the company has evolved into a critical partner in the global aviation industry, providing essential time-critical logistics services at more than 300 locations across 65 countries on six continents. The company places a strong emphasis on its people, acknowledging that the dedication and passion of its teams have been the driving forces behind its continued success and reputation. Menzies Aviation prides itself on upholding values centered around people, passion, and pride, which form the foundation of its operations worldwide. As a leader in aviation logistics, Menzies Aviation offers various services including ground handling, cargo handling, aviation fuel services, baggage handling, aircraft cleaning, and more. The company works with leading airlines and airport partners to ensure seamless operations that contribute to the safe, timely, and efficient movement of goods and passengers. It embraces technological advancements and innovative processes to enhance productivity while committing to the highest standards of safety, compliance, and customer service. The role of Operations Agent at Menzies Aviation is vital to ensuring smooth airline operations on the ground. This position entails managing several critical tasks such as coordinating gates for inbound and outbound aircraft, performing weight and balance calculations for outbound flights, and monitoring communications between crews, customer service, and ramp teams. Given the dynamic nature of airport operations, an Operations Agent must be highly organized, detail-oriented, and able to work effectively under pressure within specified time parameters. This role also involves completing regulatory audits, maintaining accurate documentation, and updating flight information systems crucial for operational fluidity. The Operations Agent shift runs from 10:30 AM to 7:00 PM with Tuesday and Wednesday off, supporting both the operational needs of the airport and flexibility for the employee. Safety, security, wellbeing, and compliance are core to Menzies Aviation’s culture. Employees are expected to take reasonable care of their health and safety and that of their colleagues, adhere to workplace health and safety procedures, and comply with the company’s substance misuse policy that includes regular testing. This ensures a safe working environment for all staff members. Ideal candidates for this role must be able to communicate effectively in English, handle physical demands such as lifting up to 35 pounds, and demonstrate proficiency in Microsoft Office applications including Excel and Outlook. Previous experience of at least one year in an airline operations or dispatch-related environment is preferred but not mandatory. Flexibility to work variable shifts, including weekends and holidays, is required to meet the operational demands of the aviation industry. Menzies Aviation values diversity and equal opportunity, encouraging applicants from all backgrounds to apply. The company aims to foster an inclusive working environment that reflects the diverse knowledge, perspectives, and experiences of its global workforce, ensuring everyone feels valued and can reach their full potential. Candidates can expect a recruitment process that considers their skills, experience, and alignment with company values, with provisions made for reasonable adjustments as needed. Joining Menzies Aviation as an Operations Agent offers a unique opportunity to contribute to an essential part of the aviation ecosystem. This role enables you to develop your skills in a fast-paced, international environment while supporting the safety and efficiency of airline operations. If you are passionate about aviation and possess the required skills and qualifications, this role could be a perfect fit that combines operational responsibility with career growth potential.

• Must be able to speak, read, write and understand English
• must be able to lift 35 lbs
• must be able to work under pressure
• must be able to pass minimum training requirements and recertify on a quarterly basis
• must be available and flexible to work variable shifts including weekends and holidays
• proficient in Microsoft Office products including Excel and Outlook
• one year previous experience in an airline operations environment or dispatch-related environment preferred
• must pass pre-employment medical and drug test