Operations Admin - Miami, FL

gategroup is a global leader in airline catering and hospitality services, providing comprehensive in-flight solutions that enhance the travel experience for millions of passengers worldwide. As an innovative and customer-oriented company, gategroup is committed to delivering high-quality products and services to its airline partners, focusing on operational excellence, surgical precision in execution, and sustainable practices. The company’s mission is to make every journey better by ensuring that high standards of quality and safety are consistently met throughout all phases of in-flight service. With a broad international presence, gategroup offers exciting career opportunities to individuals passionate about hospitality, customer service, and airline operations in a dynamic and fast-paced environment. We are currently seeking motivated and engaged individuals to join our team as support specialists responsible for FAC (Flight Attendant Comments), IFBL (In-Flight Business Logistics), data entry, and reporting processes. This role plays a critical part in maintaining and improving the quality of service delivered to our airline customers by partnering with various levels of management to understand business objectives and strategically analyzing flight attendant comments and operational data. The position also involves providing payroll relief management clerical support and interfacing directly with customers to resolve issues and ensure high levels of satisfaction. The ideal candidate will be involved in driving unit-wide quality strategy programs, working alongside operations and training departments to identify training needs, and engaging in problem resolution processes such as the 8D method to address flight attendant concerns. Maintaining accuracy and timeliness in daily, weekly, and monthly reporting is essential for success, as is managing customer inquiries related to flight attendant feedback and disputes. Communication skills are key to visually and verbally presenting flight attendant comment data to operational staff and management, ensuring a transparent and collaborative improvement process. This full-time or part-time position is non-exempt and offers an inclusive work environment focused on teamwork, accountability, and continuous improvement. There is no travel required, and the role sits within a small team, reporting directly to the General Manager or Operations Manager. Our company values—excellence, integrity, passion, and accountability—guide our daily interactions and performance expectations. Employees are expected to communicate openly, work collaboratively, respect one another, and show dedication in everything they do. By joining gategroup, you become part of a diverse workforce committed to innovation in airline catering and hospitality. We provide opportunities for career growth and development, alongside a supportive culture that encourages employees to bring their unique contributions forward. If you are detail-oriented, thrive in a team environment, and want to make a difference in enhancing travel experiences, this role offers a unique opportunity to do so within a respected global company.

• high school diploma or equivalent
• one year of customer service experience in a manufacturing environment
• one year of data entry experience
• strong Microsoft Office skills including Word, Excel, and PowerPoint
• working knowledge of operations
• excellent written and verbal communication skills