On-Call Concierge, Hope Lodge - Apply Now!

The American Cancer Society is a nationwide, community-based health organization dedicated to eliminating cancer as a major health problem. Established over a century ago, the organization has continuously evolved to address the needs of those impacted by cancer through research, education, advocacy, and patient services. With a large network of 1.3 million volunteers and passionate employees, the American Cancer Society strives each day to raise the bar in the fight against cancer and improve the quality of lives affected by this disease. As a leader in cancer support and care, the society emphasizes diversity, inclusion, and community engagement to better serve the diverse populations across the United States. This part-time Concierge role is based at the American Cancer Society’s Hope Lodge facility, a vital part of the organization’s patient support services. The Concierge serves as the first point of contact for guests staying at the Hope Lodge, ensuring a welcoming, safe, and supportive environment. This position involves managing front desk operations such as guest check-in and check-out procedures, providing information about lodge amenities and community resources, coordinating transportation and EMPOWER program services, and addressing guest needs promptly. The Concierge plays a critical role in maintaining guest satisfaction through excellent customer service and assists in implementing safety protocols to safeguard guests and staff. Working less than 20 hours per week, this role offers a pay rate of $19.50 per hour and does not include eligibility for benefits, making it ideal for individuals seeking part-time work with flexible hours, including evenings and weekends. Candidates with experience in hospitality or guest services will find the role engaging and rewarding, as it requires strong communication skills, multitasking ability, and professionalism. The American Cancer Society fosters an inclusive work culture where individuals with diverse backgrounds collaborate toward a shared mission to end cancer. Employees also have access to a range of benefits including paid time off, medical, dental, retirement, wellness initiatives, and professional development programs, which the society offers broadly to its workforce.

• High school diploma or equivalent
• Minimum 1 year of customer service experience
• Ability to work flexible hours including evenings and weekends
• Proficiency in Microsoft Office and multi-line phone systems
• Strong communication and interpersonal skills
• Ability to work independently
• Excellent customer service and problem-solving skills
• Ability to stand and walk for extended periods
• Capability to lift and move luggage or packages
• Physical endurance to handle a fast-paced environment