On-Call Concierge Front Desk - Apply Now!

Planned Companies is a reputable property management and lifestyle services company dedicated to enhancing the living experience of tenants, guests, and vendors across various residential and commercial properties, primarily in the Philadelphia area. The company prides itself on delivering exceptional property management services that go beyond the typical by emphasizing hospitality, safety, and personalized tenant relations. Known for its strong commitment to customer service excellence, Planned Companies integrates lifestyle services through its Planned Lifestyle Services (PLS) division, which focuses on creating welcoming atmospheres and fostering community engagement within its managed properties. With a diverse portfolio, Planned Companies ensures that every property is maintained to the highest standards of cleanliness, safety, and operational efficiency, while also cultivating a respectful and friendly environment for all occupants and visitors. The role of the On-Call Concierge with Planned Companies is a vital link in delivering this elevated property experience. This position is an on-call role offering flexible scheduling without a fixed timetable but requires availability during the first (7 AM to 3 PM or 8 AM to 4 PM) and second (3 PM to 11 PM or 4 PM to 12 AM) shifts, including weekends. The hourly pay for this position ranges from $19 to $20. The On-Call Concierge acts as the frontline ambassador for tenants, guests, and vendors, providing a range of services that combine traditional front desk responsibilities with personalized concierge services tailored to individual tenant needs. Primary responsibilities include greeting and assisting building occupants, providing directions, handling deliveries and vendor services, answering telephones, and maintaining security by controlling access keys and cards. Beyond these operational duties, the On-Call Concierge actively engages with tenants by building relationships, understanding their preferences, and facilitating unique experiences. This may include scheduling reservations at restaurants and entertainment venues, planning onsite events, and serving as a local guide for amenities such as dining, shopping, sporting events, and transportation. The role demands a courteous, self-assured demeanor balanced with strong multitasking and time management capabilities. Applicants for this role should have at least two years of concierge experience and demonstrate a passion for delivering warm, welcoming interactions. Excellent communication skills, both written and verbal, along with basic computer proficiency, are essential. Knowledge of local Philadelphia attractions and a professional appearance and attitude are required to create a positive impression consistently. Physical requirements include the ability to lift up to 50 pounds when necessary, reflecting some hands-on responsibilities in handling deliveries or setups. Working at Planned Companies offers opportunities for professional growth within the property management and lifestyle services sector. Full-time employees working 30 or more hours per week can access a comprehensive benefits package that includes medical, dental, vision, and ancillary insurance options. All employees, regardless of their employment status, are eligible to participate in the company's 401K plan, which features an employer match to support long-term financial planning. As an equal opportunity employer, Planned Companies fosters a diverse and inclusive workplace where all employees have the chance to thrive without discrimination based on race, gender, age, or other protected categories.

• 2+ years of concierge experience
• Desire and passion to provide a warm and welcoming hello to everyone
• Excellent written and verbal communication and basic computer skills
• Knowledge of local attractions and establishments
• Polite, friendly, self-assured and able to multitask with good time-management
• Ability to lift up to 50lbs when needed