Office of Communication Campus Concierge - Campus Concierge Graduate Assistant

High Point University is a private institution committed to academic excellence and student success. Located in High Point, North Carolina, it offers a vibrant campus environment with a wide range of resources and opportunities for personal and professional development. The university is dedicated to fostering a supportive community where students, faculty, and staff can thrive. The Office of Communication's Campus Concierge is a key part of this supportive environment, serving as a centralized information hub to assist the HPU community and enhance their daily experiences by providing timely and accurate information about campus and community resources. The Campus Concierge team is built on the principle of exceptional service, and they strive to deliver a welcoming, knowledgeable, and helpful presence for anyone seeking assistance on campus. The Campus Concierge Graduate Assistant role is a unique opportunity for graduate students to gain valuable experience while contributing to the HPU community. This position focuses on delivering first-class customer service, acting as an ambassador for the university, and providing essential support to students, faculty, staff, and families. Graduate Assistants will develop skills in leadership, problem-solving, interpersonal communication, and professional speaking. The role involves engaging with the community through various channels including face-to-face interactions, phone calls, emails, and social media platforms like Facebook. Additionally, Graduate Assistants are responsible for managing a team of student employees, guiding them through challenging situations, ensuring task prioritization, and maintaining communication while serving as the Manager on Duty. Working hours are flexible, designed to accommodate class schedules, and the position offers a starting pay rate of $12.00 per hour with eligibility for rehire on a semester basis. The trainee will gain expertise in Microsoft Office products and experience handling customer inquiries both online and in person at multiple campus locations such as the Slane/Wanek Student Centers, Cottrell Hall, the Team Store & Panther Boutique, or Panther Commons. Overall, this role is ideal for graduate students looking to enhance their leadership qualities, hone their communication talents, and gain hands-on experience in a dynamic and service-oriented university environment.

• Bachelor's degree required
• Minimum one year of customer service experience
• Proficient with Facebook and social media platforms
• Proficiency with Microsoft products
• Ability to work evening and weekend hours around class schedule
• Ability to handle multiple projects and prioritize tasks
• Strong interpersonal and communication skills
• Ability to manage and guide student employees
• Eligible to work up to 20 hours per week
• Must be a graduate student