Odessa,TX,USA Airline($40.5k-$57.2k/Year) | Hiring

Twin Peaks is a renowned restaurant and bar chain known for its distinctive lodge-inspired atmosphere, exceptional hospitality, and high-quality food and beverage offerings. The company prides itself on creating a memorable guest experience through best-in-class service and a welcoming environment. Twin Peaks emphasizes a unique blend of casual dining and entertaining ambiance, making it a popular destination for patrons seeking great food, drinks, and camaraderie. The brand has built a strong reputation in the hospitality industry by maintaining rigorous standards in cleanliness, safety, and customer service. As an employer, Twin Peaks seeks professionals who are passionate about leadership and delivering exceptional customer experiences in a fast-paced, high-volume environment. The role of the Manager at Twin Peaks is crucial for maintaining the smooth operations of the restaurant and ensuring the profitability of the store. This leadership position requires overseeing other store employees, directing their work, and fostering a team-oriented environment that emphasizes accountability, motivation, and professional development. The Manager is responsible for managing costs effectively, executing local store marketing and recruiting initiatives, and ensuring compliance with all relevant policies and employment documentation. A key aspect of the role involves upholding health and safety standards, managing alcohol service in accordance with legal requirements, and maintaining a clean and orderly store. Managers at Twin Peaks are also tasked with training and coaching staff, including kitchen crew and servers, guiding them to meet or exceed company service standards such as P.E.A.K.S. service protocols. They are responsible for recruiting and casting Twin Peaks Girls, ensuring staff adherence to image and costume guidelines, and managing performance-based scheduling to optimize labor costs and service quality. Additionally, Managers handle cash management duties such as assigning drawers, computing employee checkouts, and preparing bank deposits. This role demands strong communication skills, the ability to handle sensitive situations like discrimination or harassment complaints professionally, and a commitment to creating a positive workplace culture free from intimidation and poor performance. Physical demands of the position include standing for long periods, handling objects and controls, and occasionally lifting up to 40 pounds. The work environment is dynamic and fast-paced, often involving exposure to kitchen fumes, humidity, loud noise, and occasionally cigarette or cigar smoke. The Manager must be physically capable and mentally prepared to handle these conditions while leading by example with professional dress and conduct. To succeed in this role, candidates should have prior leadership experience in high-volume restaurants or bars and possess excellent English communication skills. Spanish language skills are highly advantageous. The position requires the completion of a rigorous Twin Peaks Manager Training Program along with compliance training related to food and alcohol service. The Manager is expected to apply sound judgment, common sense, and the ability to solve problems quickly and effectively in a standardized operational context. This role offers an exciting opportunity for individuals looking to advance their management career in the vibrant hospitality industry with a strong, supportive brand like Twin Peaks.

• Must have leadership experience in high-volume restaurants and/or bars
• Ability to effectively communicate in the English language
• Must attend orientation and agree to policies and procedures as outlined
• Must attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision
• Must successfully attend and complete any and all other required training in compliance with local and state regulations such as food and/or alcohol service certifications
• Ability to mathematically compute proper change, accurately perform checkouts for employees, and compute correct bank deposits
• Ability to apply common sense and understanding to carry out simple one or two-step instructions
• Ability to deal with standardized situations with only occasional or no variables