Night Auditor - Part Time - Apply Now!

This job opportunity is with a well-established hotel company focused on delivering exceptional guest services and hospitality experiences. The company operates in the competitive hospitality industry, offering accommodations, amenities, and a welcoming environment to travelers and guests. Known for its commitment to quality and customer satisfaction, this organization values professionalism, friendliness, and efficient service in all its employee interactions. The hotel aims to ensure every guest enjoys a comfortable stay by providing prompt attention to their needs and seamless service throughout their visit. The position available is a Front Desk Guest Services Representative, a vital role responsible for the initial impression guests have of the hotel. This full-time employment opportunity calls for a friendly, professional individual who thrives in a dynamic, guest-facing environment. The representative serves as the first point of contact for visitors, greeting them warmly upon arrival with a sincere and friendly welcome. Using a positive and clear speaking voice, the individual listens carefully, understands guest requests, asks relevant questions to clarify needs, and responds appropriately to provide accurate information about hotel amenities, outlet hours, and local attractions. Key responsibilities include managing the registration and checkout processes efficiently. This involves handling moderately complex computer systems to input and retrieve guest information accurately. The representative confirms essential details such as the number of guests, length of stay, and room rate, offering an appropriate selection of rooms aligned with guest preferences. They are responsible for coding electronic room keys, confirming room numbers and rates non-verbally, and providing welcome folders including room keys and any certificates or coupons as applicable. The role also involves financial transactions such as verifying and imprinting credit cards for authorization, managing cash transactions, making change, and balancing assigned house bank accounts. They must also accept alternative payment methods like vouchers and travelers' checks, performing accurate arithmetic using a calculator. Posting charges to guest rooms and house accounts through the computerized system is also part of the daily routine. During checkout, the representative closes guest accounts, ensures all payments are accounted for appropriately, and ascertains guest satisfaction by offering a standard comment card. They are expected to handle guest dissatisfaction with tact, negotiating compromises that may include revenue allowances. Communication skills are paramount, as the role requires answering telephone calls promptly and courteously within three rings, managing messages via the computer system, and facilitating guest communications by retrieving mail, packages, and fax transmissions. The position demands strong problem-solving skills, as the representative must handle guest complaints thoughtfully by conducting thorough research to determine effective solutions. Remaining calm during emergencies and busy periods is critical, requiring experienced judgment and discretion to manage various situations effectively. Additional supportive duties may include summoning bell service to escort guests, managing safety deposit boxes, operating fax machines and photocopiers, and occasionally performing related functions in other guest service areas such as PBX operation and concierge services. Flexibility is essential due to the cyclical nature of the hospitality industry, meaning the representative may be required to work varying schedules based on business needs. Overall, this role offers an exciting chance for individuals passionate about hospitality to contribute meaningfully to guest experiences in a professional, vibrant hotel environment. The ideal candidate will demonstrate excellent communication, strong multitasking capabilities, computer literacy, and a dedication to creating positive guest interactions consistently.

• High school diploma
• prior hospitality experience preferred
• strong English communication skills
• proficient computer skills
• ability to perform basic arithmetic calculations accurately
• ability to remain calm under pressure
• willingness to work varying schedules
• good physical stamina
• compliance with company rules and standards