New:Airport Customer Service Agent-BIL-Billings,MT in Billings,MT,USA

Unifi is a leading logistics and transportation company specializing in providing efficient and reliable services to customers worldwide. Operating primarily within the aviation industry, Unifi plays a crucial role in managing baggage handling and claims, ensuring seamless customer experiences at airports. The company prides itself on delivering top-tier customer service, combining professionalism with a friendly and approachable demeanor to address passenger needs promptly and effectively. As a customer-centric enterprise, Unifi values employees who are proactive, customer-focused, and committed to maintaining the highest standards of service and safety. The role of a Unifi Customer Service Agent is integral to the company’s mission of delivering first-class support to passengers encountering baggage issues. These agents serve as the first line of defense in managing customer interactions related to delayed, lost, or damaged luggage. They are responsible for assisting passengers with their baggage pick-up, resolving issues efficiently, and maintaining a professional and courteous attitude throughout every exchange. This is a customer-facing position requiring excellent communication skills, a friendly disposition, and the ability to handle stressful situations with tact and empathy. Customer Service Agents at Unifi utilize computer software to expertly track and catalog luggage, ensuring accurate records and timely updates. The role also involves physical tasks such as lifting, carrying, pushing, and pulling heavy items, often weighing 70 pounds or more, and regularly lifting weights of 40 to 50 pounds on raised surfaces. This aspect of the job demands physical fitness and the ability to work safely around moving vehicles and aircraft. Agents must also be proficient in using radio equipment to maintain communication and coordinate effectively with other team members and airport authorities. Unifi offers this position as an exciting opportunity to join a dynamic team within the aviation sector. The company supports its employees by providing comprehensive training, including ramp and Security Identification Display Area (SIDA) training required to obtain airport authority identification security clearance. Successful candidates will be prepared to operate within a fast-paced, safety-focused environment where attention to detail and dedication to customer satisfaction are paramount.

• Must be a local (in-state) resident
• High school diploma or GED
• Valid in-state driver’s license
• Ability to pass a pre-employment drug screen
• Ability to pass up to a 10-year background check
• Must be at least 18 years of age
• Must have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must complete ramp and SIDA training to obtain airport authority identification security
• Must be able to carry heavy items up and down jetway stairs
• Must be able to be alert to moving vehicles or aircraft and use radio equipment