New Opening:Supervisor,Reservations-Quick Hire!(Oklahoma City,OK,USA)

Classic Vacations is the number one luxury vacation wholesaler dedicated to serving Travel Advisors with exceptional vacation experiences. With more than 45 years of expertise, the company excels in creating seamless, luxurious, and unforgettable journeys by offering world-class accommodations, unparalleled service, and exclusive privileges in premier destinations worldwide. Positioned as a trusted partner within the travel industry, Classic Vacations prides itself on its commitment to quality, integrity, and delivering The Classic Difference that distinguishes its service and product offerings globally. The company fosters a dynamic and collaborative work environment centered on innovation, team development, and excellence. This role is remote within the USA, full-time with 40+ hours per week, offering a competitive salary commensurate with experience and performance-based incentives. The position of Supervisor, Reservations at Classic Vacations is a leadership role within the Call Center division, reporting directly to the Director of Reservations. This pivotal role supervises and guides a team of Travel Sales Specialists focused on delivering exceptional customer service and sales excellence. The Supervisor will lead by example, cultivating a positive, energetic workplace culture that motivates the team to exceed performance goals, achieve high customer satisfaction, and embody the company’s standards. This role requires expertise in managing daily operations, coaching and developing staff, and ensuring the seamless handling of client interactions that reflect Classic Vacations’ renowned service quality. Responsibilities include overseeing team performance through careful monitoring of key performance indicators and service level goals, conducting coaching sessions and performance reviews, and administering corrective actions when needed. The supervisor acts as a liaison between various departments such as Outside Sales, Business Development, Product, Operations, and Customer Service to ensure consistency in service delivery and swift resolution of client concerns. Additionally, the role involves managing department communication channels like inboxes to guarantee timely, accurate responses and handling escalations with calm and solution-oriented leadership. Candidates should have a strong background in leadership within sales or hospitality environments, with at least three years of supervisory experience. A Bachelor’s degree in Business Administration, Hospitality Management, or related fields is preferred. Key skills include proficiency in sales strategies, customer service best practices, analytical and reporting capabilities, and advanced computer literacy including Microsoft Office Suite and CRM systems such as Plex or Smartsheet. The ideal candidate will demonstrate an inspiring leadership style, excellent communication skills, strong organizational ability, and a genuine passion for travel and helping others succeed. Classic Vacations values diversity, inclusion, and equal opportunity employment and encourages candidates from all backgrounds to apply. The company offers a comprehensive benefits package including medical, dental, vision insurance, 401(k) with company match, life and disability coverages, paid holidays, generous PTO, and exclusive travel perks. This opportunity is perfect for a motivated leader who thrives in a fast-paced, service-driven environment and aspires to make a meaningful impact in luxury travel through dedication, collaboration, and ongoing professional growth.

• Bachelor’s degree in business administration, hospitality management, or related field preferred
• Minimum of 3 years in a supervisory or leadership role within reservations, contact center, or hospitality operations
• Proven experience leading high-performing teams in sales and customer service environments
• Demonstrated ability to achieve or exceed performance, quality, and customer satisfaction goals
• Proficiency in sales strategies, performance management, and customer service best practices
• Strong analytical and reporting skills
• Excellent communication and interpersonal skills
• Advanced computer proficiency in Microsoft Office Suite
• Experience with Plex or similar reservation/CRM systems preferred
• Ability to perform essential job functions while working at a computer for extended periods