New:Airline Job in Des Moines,IA,USA | Hiring

Planet Fitness is a renowned fitness center known for its commitment to creating a welcoming and inclusive environment where individuals of all fitness levels can feel comfortable and motivated. As one of the largest and fastest-growing gym franchises in the world, Planet Fitness focuses on delivering high-quality workout facilities combined with a judgment-free philosophy that encourages members to pursue their personal health and wellness goals confidently. The company is widely recognized for its friendly atmosphere, affordability, and access to state-of-the-art equipment and amenities that cater to a diverse membership base. Planet Fitness emphasizes a community-oriented approach to fitness, striving to create positive experiences not only through fitness resources but also through excellent customer service and member engagement. By fostering a supportive environment and hosting various programs and promotions, Planet Fitness consistently attracts new members and retains long-term loyal clients. The role of Customer Service Representative at Planet Fitness plays a crucial part in maintaining the gym's excellent member experience and supporting new member sales. This position offers both full-time and part-time employment options with the flexibility to fit various schedules, making it an appealing opportunity for candidates seeking a dynamic and interactive work environment. Reporting directly to the Club Manager, this role is primarily focused on greeting and engaging with members and guests, addressing inquiries promptly and courteously, and supporting front desk operations such as phone call handling and membership management tasks. The Customer Service Representative contributes to ensuring that the club's atmosphere remains positive and inviting, serving as the first point of contact for prospective members and existing clients alike. Strong communication skills, a polite and friendly demeanor, and the ability to provide effective solutions to member concerns are essential qualities for success in this position. Additionally, this role requires physical stamina to stand or walk for the majority of the shift and occasionally lift items up to 50 pounds. Beyond routine duties, the Customer Service Representative at Planet Fitness is expected to embody the company’s core values of honesty, integrity, and professionalism. The role has a strong emphasis on teamwork, problem-solving, and maintaining a clean and organized club environment. This individual will be instrumental in facilitating member check-ins, managing sign-ups or cancellations, and coordinating with leadership for any unresolved member issues. Planet Fitness also offers substantial benefits for its employees, including health, dental, and vision insurance, critical illness and disability coverage, voluntary life and pet insurance options, a Dollars for Scholars program, and opportunities for career advancement. The company fosters employee appreciation and support through its employee appreciation program and Team Member Support Team, further enhancing the work environment for its associates. Overall, the Customer Service Representative position at Planet Fitness is ideal for motivated individuals seeking a role that combines customer service excellence with the chance to contribute positively to a vibrant fitness community. It is an opportunity to work within a respected brand that values its members and staff alike, providing a foundation for professional growth and personal development within the fitness industry.

• Minimum high school diploma or equivalent
• Previous customer service experience preferred
• Ability to communicate clearly and professionally
• Must be able to stand and walk for extended periods
• Must be able to lift up to 50 pounds occasionally
• Demonstrate honesty and integrity in all work tasks