Join Team:Airport in Atlanta,GA,USA | Hiring

The North Terminal Customer Service Agent role is a vital position within the airport environment, specifically at the North Terminal where the agent plays a crucial role in delivering exceptional customer service to passengers, the public, and employees. This full-time position offers a competitive wage of $19.00 per hour along with a comprehensive benefits package, reflecting the company's commitment to supporting their workforce. The airport environment is dynamic and fast-paced, requiring personnel who possess a customer-focused mindset and excellent communication skills. The hiring establishment is dedicated to maintaining smooth terminal operations and ensuring the best possible experience for all visitors and staff members within the terminal. The North Terminal Customer Service Agent is responsible for overseeing baggage carousel operations, managing ticket counters, and coordinating these assignments in alignment with flight activities, which is critical to maintaining operational efficiency and passenger satisfaction. This position demands an individual who demonstrates a positive public relations image by providing accurate, timely, and complete information to passengers, assisting those in need, and generally helping to create a welcoming atmosphere. The agent must be attentive in inspecting luggage tags to ensure that baggage is correctly routed to the appropriate carousel, reducing passenger concerns and delays. The role extends beyond routine tasks, as the agent serves as a liaison facilitating communication and assistance between passengers, airport employees, TSA personnel, and airline representatives. Given the dynamic nature of airport operations, this position requires someone who can respond swiftly to unexpected situations, demonstrating professionalism and calm under pressure. The North Terminal Customer Service Agent also performs various other duties as assigned, indicating the necessity for flexibility and a willingness to take on additional responsibilities as needed. This role is essential in assuring that passenger baggage is correctly handled and that any inquiries or issues are managed efficiently, contributing significantly to the overall success of terminal operations.

• High school diploma or equivalent
• previous experience in customer service or airport operations preferred
• ability to walk and stand for extended periods
• excellent communication skills
• ability to manage multiple tasks under pressure
• demonstrated problem-solving abilities
• capacity to maintain professionalism in sensitive situations